Service Delivery Lead
Current
Oct 2018 - Present
AeroLeads people directory · profile
Gopa Kumar Email & Phone Number
Deputy General Manager at Suma Soft Pvt Ltd
at
Suma Soft Pvt Ltd
LinkedIn matched
✓ Verified July 2026
2 data sources
Profile completeness 86%
Current company
Role
Deputy General Manager at Suma Soft Pvt Ltd
Location
Pune, Maharashtra, India
Company size
Who is Gopa Kumar? Overview
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Quick answer
Gopa Kumar is listed as Deputy General Manager at Suma Soft Pvt Ltd at Suma Soft Pvt Ltd, a with 582 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Gopa Kumar.
Gopa Kumar previously worked as Service Delivery Lead at Suma Soft Pvt Ltd and Head of Service Delivery at Teleperformance.
Company email context
Email format at Suma Soft Pvt Ltd
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Suma Soft Pvt Ltd
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Profile bio
About Gopa Kumar
20+ years of experience in Contact Centre operations with hands on experience of People Management, Service Delivery, Process Improvements, Hiring, Training & Coaching, Documentation of SOPs and process mapping. Domain expertise in BFSI & Telecom Contact Centre (Voice & Back-office) for Domestic and International Markets.Experience of end-to-end transition of Outbound/Inbound contact centre, Shared service centre for telesales and customer services, Voice and non-voice based customer service for Hospitality industry. Hands on experience of end-to-end new deals (RFPs, RFIs, MSA, SoWs). Have experience of Audits across functions. Experience of working and leading technology projects for Call Centre Improvements (CRM Integrations, Automations)Knowledge of LSS Tools & Methodologies and have implemented them in various projects to drive performance, identify opportunities, mining for new opportunities to scale upProcess improvements, Risk management and Service Delivery for contact centres for BFSI vertical, Telecom & Hospitality
Listed skills include Service Delivery, Team Management, Bpo, Transition Management, and 22 others.
Current workplace
Gopa Kumar's current company
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Suma Soft Pvt Ltd
8 roles
Gopa Kumar work experience
A career timeline built from the work history available for this profile.
Head Of Service Delivery
Aug 2015 - May 2017
Senior Manager - Transitions
Managing End-to-End transition, working with functional teams, documentation of processes for contact centers, shared service center for NBFC, Bank and Hospitality Industry. Project Management and Process Improvements for Supply Chain Industry.
Oct 2012 - Jun 2015
Manager
Led two teams across voice and non-voice for the customer service department of one of the leading banks of Europe. Was also responsible for managing the entire service delivery for a 25 FTE non-voice customer service process. Moved ahead and transitioned a 80 FTE process for a leading hospitality business for Genpact. This was first of it's kind for Genpact.
Sep 2009 - Oct 2012
Assistant Manager
Remotely transitioned a critical process for Genpact from Europe for one of the leading bank's backend resource planning. Was responsible for resource and service delivery planning for back end services of this bank.
Mar 2007 - Sep 2009
Management Trainee
Successfully Transitioned the non-voice customer service business for one of the Leading banks of Europe and also successfully transitioned a sub-process for the same bank from another location in India and consolidated the business at one location for 25 FTE.
Mar 2006 - Mar 2007
Process Developer
Nov 2004 - Mar 2006
Process Associate
Jul 2002 - Nov 2004
Team & coworkers
Colleagues at Suma Soft Pvt Ltd
Other employees you can reach at sumasoft.com. View company contacts for 582 employees →
SG
Sonali Gholap
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
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SL
Sanket Ladkat
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
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NS
Nilesh Sole
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
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KT
Kaustubh Tatkare
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
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MR
Mahendra Raut
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
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AM
Ajay Maile
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
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RP
Rohan Peddarpeth
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
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MS
Mohammadzuber Shaikh
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
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SA
Sudarshan Aher
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
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VS
Vishal Shrikhandkar
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
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Sonali Gholap
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
View →
SL
Sanket Ladkat
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
View →
NS
Nilesh Sole
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
View →
KT
Kaustubh Tatkare
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
View →
MR
Mahendra Raut
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
View →
AM
Ajay Maile
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
View →
RP
Rohan Peddarpeth
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
View →
MS
Mohammadzuber Shaikh
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
View →
SA
Sudarshan Aher
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
View →
VS
Vishal Shrikhandkar
Colleague at Suma Soft Pvt LtdPune, Maharashtra, India
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FAQ
Frequently asked questions about Gopa Kumar
Quick answers generated from the profile data available on this page.
What company does Gopa Kumar work for?
Gopa Kumar works for Suma Soft Pvt Ltd.
What is Gopa Kumar's role at Suma Soft Pvt Ltd?
Gopa Kumar is listed as Deputy General Manager at Suma Soft Pvt Ltd at Suma Soft Pvt Ltd.
Where is Gopa Kumar based?
Gopa Kumar is based in Pune, Maharashtra, India while working with Suma Soft Pvt Ltd.
What companies has Gopa Kumar worked for?
Gopa Kumar has worked for Suma Soft Pvt Ltd, Teleperformance, Genpact Llc, and Genpact.
Who are Gopa Kumar's colleagues at Suma Soft Pvt Ltd?
Gopa Kumar's colleagues at Suma Soft Pvt Ltd include Sonali Gholap, Sanket Ladkat, Nilesh Sole, Kaustubh Tatkare, and Mahendra Raut.
How can I contact Gopa Kumar?
You can use AeroLeads to view verified contact signals for Gopa Kumar at Suma Soft Pvt Ltd, including work email, phone, and LinkedIn data when available.
What skills is Gopa Kumar known for?
Gopa Kumar is listed with skills including Service Delivery, Team Management, Bpo, Transition Management, Vendor Management, Sla, Management, and Mis.
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