Gopakumar Panicker Email & Phone Number

Ernakulam, Kl, In

Kottayam Area, India

Karnataka, India

Working in Operations dept. Responsible for catering to International patients, Domestics patients,Banqueting for Conferences, Doctors & Executives etc. Regular monitoring of outlets like Restaurants, Food court, Board rooms, Conference hall, Banquet hall, Take away, Home care & Outdoor catering.Analyze P&L & General Ledger Statement, Budgeting, forecast, fixing targetsReview & approve payrollNegotiate, Review & Approve vendor billsReview & Approve inventory management & ensure maximum revenueEnsure proper selection, training, counselling & maintaining all manpower documents Ensuring all required licenses and timely renewalUp keeping Safety and Hygiene standards Monitoring Quality standards( NABH) and conducting internal auditing

Cheruthuruthy,Thirssur, Kerala, India

• 06th August 2015 to till date working for Leena group of companies, under which represented as General Manager for Rydges Inn for four star classification. This group have four hotels and other business entitiesinside india and abroad, Now I am posted in one of their property known as The River Retreat in Cheruthuruthy, Thrissur Dist.as Operations Manager Responsibilities• Upgrading the hotel to a five star property,• Renovation, Training staff and Improve service quality• Targeting sales and Marketing• Attending travel fairs and Road shows

Thiruvananthapuram,Kerala , India

Responsibilities• New property A to Z operations to start with soft opening • Recruiting executives and staff for all Departments• Co ordination and suggestion to management for all activities like, Purchase,Marketing, Advertisements, Classification, Implementation, Software• Systematic book keeping, Inventory, Stock and Log• Availing all required License and authorization from Govt. for operation

Kottayam, Kerala, India

Responsibilities: • Hiring and training of initial staff and ongoing• Picking all small wares and uniforms and ongoing ordering of• All banking activities-including all reconciliation and reporting• All office organization and paperwork procedures• Ordering all liquor and cultivating relationships along there lines• Profit and Loss production as required by ownership• Marketing and promotions of hotel on an ongoing basis• Responsible for repairing and maintaining hotel on an ongoing basis

Kovalam, Kerala, India

• Develop, administer and control the hotel revenue and expense budgets.• Analyze profit & Loss and General Ledger statements. Submit P&L Variance Reports in a timely manner.• Review and approve the hotel payroll.• Review and approve transmittals and other front office paperwork and reports.• Authorize direct bill accounts and monitor the administration of Accounts Receivable.• Facilitate lead management processes within the hotel and provide sales support to team.• Oversee tracking of leads and result, follow up with DOS to ensure leads are actively Managed and followed up on.• Maintain relationship with target accounts. Sustain pieces of business that are core business. Retain and service the business.• Review room inventory management to ensure maximization of room revenue.• Ensure proper selection, training, counseling and motivation of all team members. Hire, train, counsel and motivate management team members.• Ensure proper administration of benefits programs to all hotel team members.• Review all hourly personnel performance appraisals, and .Conduct all management performance appraisals.• Review all hourly team member disciplinary procedures and documentation. Follow progressive discipline steps, up to and including termination, to correct team member performance deficiencies.• Ensure team member attitude of attentiveness and anticipation of guest needs.• Ensure proper delivery of guest special requests.• Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.• Monitor results of guest comment cards. Take appropriate corrective actions on a timely basis.• Respond and follow up on all written guest complaints. Ensure guest satisfaction with resolution of the complaint or problem.•

Kottayam, Kerala, India

Responsibilities: • Efficient, courteous and technically excellent food and beverage service. • Positive food and beverage area ambiance, supervising room service. • Training, coaching, and retaining qualified staff. • Leading staff to superior levels of performance. • Safe professional and personal practices • Effective business processes • Regularly monitors satisfaction and takes personal responsibility to ensure it, Corrects problems promptly • Responsible for providing standard service to our guests • Reach our goal and guess satisfaction• Responsible of all section and waiters• Motivate of my team and work as a team. Train and keep them on high performance • Consistently performs tasks in accordance with company standards, USPH guidelines and environmental regulations

Coimbatore,Tamilnadu, India

• Greeted new customers and escorted them to their tables.• Presented menus and answered questions about the cuisine, making recommendations upon request.• Recommended wines and other drinks to customers.• Wrote customers’ orders and conveyed to kitchen staff.• Took orders from customers and served food, drinks and deserts.• Served specialty dishes to customers at tables as required.• Checked to ensure that customers are enjoying their meals – took action to correct any issues, as needed.• Prepared bill/receipts and collected payment from customers.• Cleaned tables and other areas as needed, after clients departed.

Cochin, Kerala, India

• Assisted clients in menu decisions.• Provided consistent prompt, friendly service.• Track record of successful client retention by serving methods.• Assisted Assistant Manager in closing restaurant.• Maintained cleanliness in dining area.• Participated in monthly staff meetings and training sessions.• Improved restaurant customer service by 5% annually.• Assisted Assistant Managers in preparing work schedules.• Produced engaging fliers, postcards, and mail pieces to increase company awareness.• Provided friendly customer service to new and current customers.• Increased sales by 2% with client retention techniques.• Participated in bi-weekly staff training sessions

Hotel Management, Hotel/Motel Administration/Management, A

Activities and Societies: Food Festivals, Vegetable Carving competitions, Bartender techniques & cookery competitions

Hotel/Motel Administration/Management