Gopal Chavan Email and Phone Number

Preparing schedules using IEX for PAN india locationsGeneration of schedules,apply leaves,balancing of staffing as per the requirements to meet the SLA.Also handling ID management process from activation to deletion. Apart from it also managing sap tool name is NUCLEUS wherein we have all the details who are working for jio. Updating the nucleus on daily basis to have the correct data base available for planning and scheduling.

Though it was the individual contributor role,I was managing team of 4 RTAsMonitor intraday performance of call volume and staffing levels to ensure ongoing service performance is maintained,identifying and responding to periods which require remediation tactics (e.g. adjusting schedules, canceling offline activates, posting extra hours).Monitor, record, and escalate real-time schedule adherence impacts; including tardiness, absenteeism, and other schedule deviations.Preparing… Show more Though it was the individual contributor role,I was managing team of 4 RTAsMonitor intraday performance of call volume and staffing levels to ensure ongoing service performance is maintained,identifying and responding to periods which require remediation tactics (e.g. adjusting schedules, canceling offline activates, posting extra hours).Monitor, record, and escalate real-time schedule adherence impacts; including tardiness, absenteeism, and other schedule deviations.Preparing weekly WFM Review reports to keep a track of the performance of the process and department. Show less

Auditing lead generated calls, checking customer intent, product and process knowledge , call flow basis on that lead would be transferred to the concern person