Gopal Krishna Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

1. Actively involved in gathering requirements, driving discussions with the client product team in an agile manner, and making sure timelines were met for every sprint release2. Document all requirements and the business solution such that stakeholders, the development team, and the testing team understand them clearly to go about their tasks3. Involved in working with the testing team during the test phase to ensure that the solution is accurate and free of bugs and issues4. Assess the impact of the solution and the feasibility with respect to various stakeholders, recommend a solution from a business perspective, and ensures the technical team understands the problem and solution5. Work with the end users to help them understand the changes. Help the users to work with the new solution. Help the client in managing the solution such that there is minimal resistance to organizational changes due to the newly implemented solution

Mumbai, Maharashtra, India

1. Oversaw the transformation and digitalization for the business and non-business process2. Played major role in restricting the digital retail lending and customer experience of the core bankingsolutions on the basis of the Finacle platform3. Acted like BA in understanding the requirements of B2C and B2B products and processes anddelivered standalone gold loan application, Digital retail banking channel customer interactionportal, and digital engagement of Business Correspondence channel4. Actively involved in gathering requirements, driving discussions with the business team to a properconclusion5. Created BRDs, Process notes, wrote test cases and took part in UAT testing6. Responsible for user story creation, backlog management, and project timeline management7. Restructured loan origination system (LOA) for Agri Inclusive banking which resulted in a reduction of loan disbursement TAT by 45 mins which is the reduction of 60% compared to the prior8. Responsible for creating CX principles and service metrics at customer touch points at field level and delivered Standard Operating Procedure (SOP) for retail banking products on a digital scale

Hyderabad, Telangana, India

1. Owned the vision and development of Wowsome’s own licensable products Wowsome Suite and Wowsome Cloud Engine2. Responsible for constant market research and understanding new trends in the industry of Argument and Virtual reality3. Played key role in defining product strategy and product road map for Wowsome cloud Engine and Wowsome Suite4. Delivered market requirements documents (MRD) and product requirements documents (PRD) with prioritized features for the Wowsome engine for clients like The Hindu, TVS, Royal Challengers, Big Boss5. Worked with external clients for strategic partnerships and licensing for Wowsome core product and platforms’ 6. Responsible for sprint planning, backlog management, daily scrum, sprint review, and sprint retrospective

Ernakulam, Kerala, India

1. Performed deep stick analysis on customer behavior for the gold loan industry and its trends2. Developed parameters and business metrics like footfall rate, seasonality index and loan drawing triggers for gold loan products which helped aligning cash reserves and human resource management3. Responsible for product development cycle management including pre-launch and post- launch for retail gold loans and Loan @ home products4. Responsible for standardization of customer retention matrix, the pricing matrix along with the processand DB integration5. Spearheaded the development and launch of mobile banking services through the I-Muthoot application  Experienced in working with Chennai Super Kings and the International Cricket Council for co-brandingproducts and services

Vishakapatnam

Evaluation of Core and Standard Values of Premium Showrooms.

Post Graduate Deploma In Management, Maketing And Operations

Activities and Societies: President of Sports club at XIME Kochi, Excutive Member of Marketing club at XIME Kochi.Majored in Business.

Master'S In Journalism And Mass Communication, First Class

Majored in Journalism techniques, channels, traditional and new era media and advertisement strategies with minor of market research.

Bachelor Of Technology - Btech, Electronics And Communications Engineering

Activities and Societies: Captain of South Zone cricket team - JNTUK Captain of college cricket team - SVCEMajored in Embedded systems.