Heading the Cx and Retention units with a P&L responsibility with operating budget and leading 400 full time employees across the four functions of (1) Branch Operations, (2) Customer Retention (3) Customer Services & Grievances (4) Quality and Innovation Projects.Objective:- Become the industry benchmark in key customer parameters and service-led growth in embedded value and revenue by creating and deploying a systematic, integrated customer framework to drive customer centered thinking and action across the company;-Develop a strong Revenue Management framework to deploy a planned and strategic approach to each key cohort of 13-61 Month Customer Retention with targeted and structured communication matrix to build a customer centric persistency culture for a profitable franchise- Create and deploy a robust Ops strategy and enterprise architecture model to become future ready;- Set up an Innovation Center of Operational Excellence to conduct disciplined experiments on using State of the Art Technology frameworks backed by Gen AI capabilities following a systematic, repeatable process while building a culture of innovation characterised by intelligent risk taking; raise the bar on continuous improvement and service excellence across the company; create and ensure adoption of a dynamic organizational knowledge management system through an in-house Ops L&D framework

Strategic Initiatives - Global Development - India Market- Relationship Building and Management with Senior Leadership and C-Suite Executives

Assistant Vice President for Operations and Service Delivery

To handle a position in Underwriting with challenging assignments, where I learn and demonstrate my technical and business skills by contributing to the company and achieve recognition