With over a decade of professional expertise, currently leading IT Management at Lebara Media Services Limited, I excel in incident and problem management, epitomizing the implementation of strategic change. My tenure at eaga energy as a Senior Analyst fortified my skills in ITIL processes, enhancing organizational efficiency. Driven by a mission to streamline technology services, my approach integrates robust change leadership with a commitment to operational excellence. At Lebara, my contribution aligns with the organization's culture of continuous improvement, as I spearhead initiatives that resonate with our core values and advance our field of expertise.