Gopal M Email & Phone Number

Dubai, United Arab Emirates

• HP And EPSON Authorized Partner Sales | Support
• Oversaw the implementation and management of managed print services for a diverse client portfolio.
• Developed and executed tailored print solutions, including fleet consolidation, automated supply replenishment, and proactive Inspection.
• Provided ongoing support and consultation to clients, ensuring satisfaction and maximizing the value of managed print services.
• Collaborated with cross-functional teams to integrate print solutions with existing IT infrastructure and business processes.
• Diagnosed and resolved hardware and software issues to minimize downtime and ensure optimal performance.

Chennai, Tamil Nadu, India

• EPSON AUTHORIZED PARTNER (SERVICE) | SUPRA COMPEC PVT LTD | MYLAPORE
• Provided technical support to customers via phone, email, and remote assistance tools, onsite diagnosing and resolving issues related to Epson printers and peripherals.
• Conducted in-depth troubleshooting to identify hardware and software problems, including printer setup, connectivity issues, and print quality issues.
• Collaborated with cross-functional teams to escalate complex technical issues and ensure timely resolution.
• Contributed to continuous improvement initiatives by providing feedback on product performance and customer support processes.

Bachelor Of Engineering - Be, Computer Science Engineering

Diploma, Computer Technology