Gopal M Email & Phone Number

Dubai, United Arab Emirates

HP And EPSON Authorized Partner Sales | Support• Oversaw the implementation and management of managed print services for a diverse client portfolio.• Developed and executed tailored print solutions, including fleet consolidation, automated supply replenishment, and proactive Inspection.• Provided ongoing support and consultation to clients, ensuring satisfaction and maximizing the value of managed print services.• Collaborated with cross-functional teams to integrate print solutions with existing IT infrastructure and business processes.• Diagnosed and resolved hardware and software issues to minimize downtime and ensure optimal performance.• Trained end-users on print device functionality and best practices for efficient usage.

Chennai, Tamil Nadu, India

EPSON AUTHORIZED PARTNER (SERVICE) | SUPRA COMPEC PVT LTD | MYLAPORE• Provided technical support to customers via phone, email, and remote assistance tools, onsite diagnosing and resolving issues related to Epson printers and peripherals.• Conducted in-depth troubleshooting to identify hardware and software problems, including printer setup, connectivity issues, and print quality issues.• Collaborated with cross-functional teams to escalate complex technical issues and ensure timely resolution.• Contributed to continuous improvement initiatives by providing feedback on product performance and customer support processes.

Bachelor Of Engineering - Be, Computer Science Engineering

Diploma, Computer Technology