• Collaborating with department leaders (Globally) and project sponsors to define and develop projects (FP, TNM, UOW).• Provide leadership and direction to the Project Management Office (PMO) team, ensuring adherence to project management methodologies and best practices.• Establish and maintain project governance frameworks, including standards, policies, and procedures.Monitor project progress, identify risks and issues, and implement mitigation strategies to ensure successful project delivery. Regular reporting of projects to Delivery Manager.• Draft comprehensive Statements of Work (SOW) that clearly define project scope, objectives, deliverables, timelines, resource requirements, and acceptance criteria.• Responsible for LOE creation.• Manage project budgets and financial reporting to ensure projects are delivered within budget and financial targets are met.• Optimize resource allocation across projects to maximize efficiency and utilization. Also, responsible for resource onboarding and offboarding.• Build and maintain strong relationships with key stakeholders, including business leaders, project sponsors, and team members.• Lead continuous improvement initiatives to enhance project delivery capabilities and drive operational excellence.• Develop and maintain risk management processes to identify, assess, and mitigate project risks.• Ensure compliance with regulatory requirements and internal policies related to risk management and financial controls.• Provide coaching, mentoring, and training to PMO team members to build their skills and capabilities.• Preparing Power Point Presentation as per the requirement from stakeholders and creating dashboards on project performance, financial metrics, and key performance indicators• Manage relationships with third-party vendors and service providers, ensuring compliance with contracts and service level agreements.

• Worked with one of the World’s largest shipping organization, handling Vendor Queries and Dispute Management and providing first level support to team members and back up to team manager for team handling. • Proficient at task management and handling invoice payment i.e. simple and complex invoices, vendor/supplier queries.• Created financial reports like vendor data analysis, open PO report file etc.• Acting as a trainer for various process trainings including invoice payments & maintaining vendor master data etc.• Resolving Vendor queries regarding overdue payments and RCA on the disputes.• Responsible for close coordination with Stakeholders (Customers, Receivable Team and Vendors).• Handling vendor queries and communications, both-mails and calls to maintain a good relationship with the business.• Supports the Manager with driving process improvement and idea implementation.• Working upon process improvement, so team can make checks on duplicate Payment.• Handled client calls for process related work and improvement.

• Worked on various roles during my tenure i.e. Agent, Quality, advisor & process developer.• Worked in AP domain for the processing of the following types of transactions: - PO invoices (3-Way matching) & non-PO invoice processing.- Vendor Master Data Maintenance.- Manual Check Request & Uploads processing.- Unclaimed Property (cheque) research & Escheatment.- Cheque void & re-issue process.- Wire payments, positive pay & stop pay.- AP Info (General Enquiry team).- Payment Processing Team.• Responsible for coordinating with Team Leader and Training team for effective planning to suit the operational requirements and complete client satisfaction.• Responding to Client Emails with at most priority to maintain effective Client relationship management.• Sending daily & monthly reports to clients on a regular basis & work assignment to team members.• Preparation of quality reports on a daily, weekly and monthly basis for all tracks within the AP team.