- Providing customer support via chat.- Performs analysis and troubleshooting coordination of customer issues. As a result, users' problems are resolved using all the tools provided.- Resolve customer complaints and complaints with the highest quality in accordance with company policy. - Stay up to date with the entire knowledge base and all the latest product updates provided during onboarding training.- Respect all internal processes to provide quality support to our customers. - Strive to achieve individual KPL.- Complete all required training on time. - Contribute to team goals - Collaborate with other team members to achieve personal goals and achieve team KPIs.- Collaborate with other departments as necessary to ensure quality support to customers.- Provide product improvement suggestions based on customer feedback. - Work experience in Jira support.

• Promptly handled DoorDash customers and dashers from US, Canada, Australia.• Actively worked to display a courteous and empathetic attitude to customers.• Maintained up-to-date customer records in Sendbird while interacting with customers over chat, email and phone.• Research and evaluate queries and issues raised by the customers' by taking ownership with attention to detail to help in providing quality resolutions.• Providing users with an outstanding customer experience.• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience• Experience troubleshooting integrated and interdependent computer systems• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation).• Experience in a dynamic environment with a high degree of customer service

Knowledge of Linux/Unix (Administration level)Tier 3 support: installing, supporting, and resolving technical issues and challengesDevelop & present technical & comprehensive solutions to customer problems, including the project management of complex installationsProblem reporting, customer concern, replication, and resolution managementRespond to customer technical inquiriesSite visits and conference calls with customers and partners.Developing & refining internal processes to improve support efficiency and productivity

Experience with CRM systems a plus Working knowledge of fax technology and/or telephony services Networking, including firewalls and routers Microsoft Windows operating system experience is helpful

Worked with North American customers and helped them with order-level queries and payment methods.Responsible for Global IT Support for 1500+ systems (95% Mac and 5% Windows & VDI), experience with end-user support by responding to client queries, and solving technical problems including client software, hardware, and network system problems. Support the business needs in the office as per the requirement.Daily duties can include receiving, prioritizing, documenting, routing, scheduling, help with general IT support, technical troubleshooting, documentation, Audio/Video support, project management, and resolving all internal IT support requests related to hardware and software to the role limits.Conduct New Hire training, including orientation on company IT platforms and tool familiarity, troubleshooting, and configuration assistance

Worked with the client Swiggy. Used Saleforce and Okta as a tool to diagnosed by taking remote from the system.Technical Support: provide first-line support to resolve hardware, software, and network issues that users encounter. This includes troubleshooting problems, guiding users through steps to resolve issues, and escalating more complex problems to specialized IT personnel when necessary.Troubleshooting of all incoming incidents (incidents, service request, complaints) under first level support conditions following IT Service Management Processes based on ITIL Immediate support by phone and mail for user per defined service level agreements Incident and problem handling, fulfilment of standard changes and service request and appropriate documentation Classification and assignment of tickets Documentation of information provided by the user and documentation of solution activities, including improvement of knowledge base