Gopal Sugavanam Email & Phone Number

Responsibilities as Delivery Manager:• Portfolio Management of all the projects that I am responsible for• Project Planning, Monitoring, Estimation• People Management of all the technical consultants• Pre-sales support as needed • Resource Management – ensure utilization targets are met, and ramp-up and training plans in place to ensure we have the right resource in right time• Responsible for all the offshore deliverables• Single point of contact for any escalations from onsite• Conducting Status meetings every week with Onsite and review the progress• Organizing Knowledge sharing sessions and conducting Induction for new team members.• Provide necessary help to the Management during Customer visits• Coordinate with onsite team / Client• Development of various checklists/Templates for onsite/offshore process• Coordination with onsite team for understanding and development of technical requirement and functionality of the Business• Update the Management about the project status and escalation 'if any' on time with the mitigation plan• Maintain Revenue / Margin of the project• Prepare project related metrics like Effort distribution, Schedule variance, Defect density, Effort variance• Identify process and procedure improvements and changes that need to take place in order to better support our customers and Systech• Ensuring customer SLA’s are being met.• Ensuring Customer Satisfactions are being met.• Obtain customer sign-off of the delivery documentsResponsibilities as Competency Manager:• Resource Management – ensure utilization targets are met, and ramp-up and training plans in place to ensure we have the right resource in right time• Built Basis Competency from the scratch in Systech• Built CRM and ABAP Webdynpro Competency• Involved in End-to-End Performance Review• Involved in Recruitment consultant based on the project needs and strategic hires• Other People Management HR Related activities

Majority of my tenure at Hexaware, I was at onsite as a Onsite Technical Lead & Offshore Technical Project Manager for a biggest HCM implementation and Data Warehouse project. Was involved in Blue Printing and Realization phase.

Industry: World’s Leading Manufacturing / Marketing of Home AppliancesProject Description/Scope: SAP Support / Development ProjectRole: Onsite KAP (Knowledge Acquisition Process) Consultant Duration: 6 monthsResponsibilities/Deliverables:• Analyzing and understanding the KAP Plan.• Understanding Business Process and Technical application documentation.• Preparation of Knowledge Transition documents.• Transferring the Knowledge to offshore team.• Developing the required skill sets for Whirlpool required applications like • Undergone MOB and BDO processes.• Preparing the Technical Environment Document.• Updating Domain Work Log• For BDO (Business Development Objects) involved in following activities. Creation of MSOW (Mini Statement of Work), Preparation of Technical Design, Coding, Creating of Unit Testing Document and Unit Test cases and Unit Testing and migrating to Quality and Production Servers.• As I was involved in KAP for 2 streams (FI/CO and Performance Tuning), Worked on Interface with UNIX, Mainframe and AS400 application environments.Industry: Software (In-house)Project Description/Scope: SAP FI/CO ImplementationRole: Technical Module Lead Duration: 5 monthsResponsibilities/Deliverables:• Preparation of Training Material• Involved in preparation of Business Blue Print document• Finalizing Standards and Templates• Co-ordination with teammates and users for Data Migration• Development of Custom Reports• Integration Testing & Quality Review

Worked on AMS/Development Projects where the clients are US based. Proud being part of the first Application Optimization Project for Satyam. The client is California based. Also trained 40+ trainees from Java to ABAP in Satyam. Took them into my Devleopment project, mentored them for the success of Project as well as consultants.