Gopal Vishwakarma Email and Phone Number

Gopal Vishwakarma has extensive experience managing banking operations, leading digital transformation projects, and executing targeted marketing campaigns. As a Manager of Operations at Genpact India Pvt. Ltd., he oversees the onboarding and servicing of critical UK Business Banking accounts. A 99.5% service level agreement is met by the team headed by Gopal, who employs SCRUM principles to ensure a streamlined service delivery. In his role, Gopal has successfully driven digital transformation initiatives. He led the development of an Account Closures RPA, automating processes that resulted in a reduction of 1.25 Full-Time Equivalents (FTEs) and saving $26K annually for the client. Gopal excels in service delivery and data analysis, having improved agent productivity from 48% to 80% by analyzing SQL reports, optimizing resources, and delivering 120% efficiency.He is adept at stakeholder management, engaging stakeholders through interactive dashboards using Advanced Excel to visualize key performance indicators. His efforts have led to a 4% improvement in customer satisfaction (CSAT) scores. As a key point of contact for Risk & Compliance and MIS teams, Gopal conducts thorough root cause analyses of errors, identifies process risks, and devises risk-mitigation strategies, preventing potential financial losses of up to $32K.Gopal is also committed to business growth and people management. His mentoring and skill-assessment initiatives have led to the promotion of team members to senior agent and supervisory roles. He fosters cross-functional knowledge transfer by creating a T-shaped team of generalists, cultivating versatile subject matter experts to ensure seamless service delivery.Prior to his current role, Gopal served as an Academic Coordinator, where he mentored over 60 students on QA for various competitive exams, helping clients secure admissions to top institutions. He streamlined operations, managed resources, and handled business development, leveraging social media platforms to increase brand visibility and achieve significant business growth.Gopal holds an MBA in Operations & Marketing from the Indian Institute of Management Raipur and a B.E. in Electrical Engineering from Shri Shankaracharya Group of Institutions. He is Lean Six Sigma Green Belt certified by KPMG and Genpact.With a passion for enhancing operations, team productivity, and revenue growth through data-driven insights, Gopal Vishwakarma is dedicated to utilizing his expertise in project management and agile methodologies to drive organizational success.