Know and develop proficiency in handling internal company software platforms i.e, ICABS• Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.• Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner• Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity.• Reviews and provides service compliance updates daily.• Invoice Forecast, Invoice Suspensions, termination, & submitting invoice soft copies to client.• Contract renewal / Purchase OrderGenerating Renewal letters for CSEs.• Raising all type of tickets in internal software i,e, Icabs.• Invoice Submission in the vendor portal.• Maintaining new sales register.Digitalized Service Planning.• Raising SRF (sales request form) in a internal software portal.• Raising contract termination request form in the portal.• Device configuration & resolved the STH device issue.• Resolving client related issues.