Gopalakrishnan Venkatachalam Email & Phone Number

Chennai, TN, IN

Chennai, Tamil Nadu, India

• Delivered exceptional customer satisfaction by driving responsiveness, professionalism, and best-in-class service in all interactions.
• Deployed the Organization-Wide Privilege Access Management Governance Program, preventing unauthorized access, and fortifying defense against insider threats and data breaches.
• Efficient ticket Assignment, Queue management & Closure: Implement strategies to ensure tickets are resolved within agreed-upon SLAs.
• Establish processes for prompt ticket acknowledgment and efficient assignment to the appropriate teams. Optimize ticket routing and prioritization to minimize wait times and maximize productivity.
• Organized BCP/ DRP exercises for Critical applications and services across the organization.
• Facilitated MIS Reports/ Dashboards/ Security Metrics/ KPIs Documentation, providing a holistic view of security gaps, and corrective actions required.

Chennai, Tamil Nadu, India

• Foster effective communication and collaboration with technical teams to facilitate efficient problem-solving.
• Develop clear guidelines for escalating complex issues to relevant technical teams.
• Managed a Project Engineering Team of 10 members in creating the process & workflow for Centralized Program Delivery.
• Led Contractual & Financial Administration in processing customer requirements, creating SOW, Design, BOM, and Milestone-based Project Plans for delivery across platforms.
• Opened new business growth horizons, by identifying opportunities, and aligning internal teams and processes to meet client deliverables.
• Oversaw RFP, RFS Pipeline, and In-Flight Demands, engaging Infra SMEs in building proposals and customized solutions.

Chennai Area, India

• Front-led multiple, concurrent Large-Scale & Medium Complex Global Rollout/ IT Infra Services Projects worth over $2 Million. Spearheaded end-to-end Project Planning and Execution for diverse projects involving.
• Built and delivered IT Services across the regional platform including migration of Storage & Enterprise Vault.
• Established course of action and accomplished Citrix XenApp upgrade and Data Loss Prevention via USB blocking to critical business users.
• Provided strategic overview and reporting on all Projects / Programs to Executive Management; Oversaw resource management, prepared labor-force forecasts, presented financial tracker and flagged project workload trends.
• Delivered a comprehensive On-Premise to Microsoft Exchange Online (O365) Mailbox Migration Solution including Ancillary Services of Azure AD Connect, Active Sync, and Hybrid functionality.
• Functioned as Exit Lead / SPOC for both the Client & DXC to ensure a seamless transition to 3rd Party Vendor on a defined scale & timeline. Answered front-line questions from Program, Cybersecurity IT, ASO &.

Bengaluru, Karnataka, India

• Led the IT standardization efforts across multiple acquisitions and mergers, ensuring seamless integration and a unified technology landscape.
• Delivered multiple Facility Build-Out / Real Estate Projects involving IT capacity planning, procurement, and deployment of Core Network Communication Services to business users’ new facility and office set-up.
• Obtained Circuit Handoff / Last Mile Connectivity by managing Service Providers and 3rd Parties for the project sites.

Chennai Area, India

• Managed Projects for Deploying Oracle Banking Platform Products & Application Servers for global Banking Customers.
• Implemented project establishing a secure Point-to-Point VPN / IPsec tunnel connectivity for banking application development, ensuring secure data transmission and optimal performance through testing.
• Ensured timely Delivery by periodically tracking the project progress/ escalations and regularly meeting stakeholders.
• Created Extranet Access to Customer environment for Remote VDI / Terminal Access as per customer IT connectivity requirements.
• Presented Network Design for Information & Network Security review to mitigate risk and reduce vulnerability.

Chennai Area, India

• Supervised a High-Performance IT Support Team, Led a dynamic team of 40 across 24/7 IT Help Desk, User Account Provisioning, and International User Remote Support, fostering a collaborative environment.
• Achieved industry-leading response and resolution times through streamlined processes, simulations and automation, minimizing human error.
• Empowered team members to excel by providing timely training in key technologies, soft skills, and by implementing a comprehensive knowledge base.
• Delivered exceptional IT support across the organization, exceeding stakeholder expectations.
• Proactively identifying and resolving potential issues while presenting insightful recommendations and solutions to senior management.
• Fostered a customer-centric approach, utilizing surveys to gather feedback and exceeding value-added team goals with consistent deliverables.

Chennai, Tamil Nadu, India

• Led a dedicated team in maintaining infrastructure services, managing and delivering User ID, Mailbox Creation, Server Share, and ID Deletion for Global Users.
• Performed regular health checks of Data Centre Servers, Corporate Applications, Collaboration Tools, and File and Print Servers.

Chennai, Tamil Nadu, India

• Played a key role in identifying prospects, building relationships, and converting high-end clients to business leads
• Drove Service delivery through a Team of Server & Network Support Administrators for versatile clients.

Chennai, Tamil Nadu, India

• Managed Servers and client-based Systems. LAN, MAN, WAN, Workgroup, Domain & Network Connectivity
• Assisted in the Installation of various Operating Systems like Windows 95, 98, NT, 2000 Server, and Linux
• Attended to and resolved problems in Computers and Networks at client locations across Chennai

Bachelor In Science, Information Technology

Diploma In Electronics And Communication