With a strong background in Incident Management, I’m well-equipped to resolve complex technical issues, ensure smooth operations, and consistently maintain a 100% SLA on Major and Critical incidents - while always keeping customer satisfaction a top priority. My career has been deeply rooted in Cloud and Hosting technologies, where I’ve successfully managed critical systems and high-stakes incidents.I hold an ITIL v4 certification and have hands-on experience with ServiceNow, complemented by achievements like Incident Management Practitioner, Problem Management Practitioner, and Service Level Expert badges.Beyond technical expertise, I take a proactive, detail-oriented approach, focusing on continuous improvement and fostering genuine, collaborative relationships with cross-functional teams, stakeholders, and clients.I’m always excited to connect with fellow professionals and explore new opportunities to share my expertise and passion for excellence in Incident Management.