Gopal Krishna Kaushik Email & Phone Number

Delhi, Dl, In

Greater Delhi Area

In current role I'm responsible for Establishing and Heading the Business Development and Marketing Communication team at the country level in-order to Create “World Class” local marketing operations to support sales and growth and Lead the transformation of digital marketing and digital commerce.• Responsible for creating and leading Strategic, Operational and Tactical Marketing initiatives and actions for the country.• Utilize Global resources to support local marketing and… Show more In current role I'm responsible for Establishing and Heading the Business Development and Marketing Communication team at the country level in-order to Create “World Class” local marketing operations to support sales and growth and Lead the transformation of digital marketing and digital commerce.• Responsible for creating and leading Strategic, Operational and Tactical Marketing initiatives and actions for the country.• Utilize Global resources to support local marketing and business development targets andinitiatives• Responsible for Planning Potential growth channels for the future by undertaking thefollowing – continuous market research, new industry segment research and planningproduct portfolio for same, New Service Line Potential Research and preparing businesscases along with country team.• Responsible for expanding product and service portfolio and geographical expansion by seeking new business opportunities based on strategy in specific market/area.• Responsible for Continuous improvement in Sales efficiency and competitiveness in the Country• Responsible to Develop and Drive account based marketing activity in the Country.• Responsible for Managing team and agency running the PR communication, Outbound such as Webinar, Print and event with objectives to reach Business revenue target• Responsible for generating additional revenue from New Service/ portfolio/ industry and Geographyexpansion. Show less

Faridabad, Haryana, India

Deployment of Products or Services to establish a successful capability and launch of product and service offering and releases primarily in Asia and parts of Europe.• Project Management and leadership in assigned deployment projects• Supporting countries in taking into use new services or changes to the existing processes and IT systems• Organizing training to support the change• Informing and reporting on Deployment progress • Coaching and encouraging service attitude… Show more Deployment of Products or Services to establish a successful capability and launch of product and service offering and releases primarily in Asia and parts of Europe.• Project Management and leadership in assigned deployment projects• Supporting countries in taking into use new services or changes to the existing processes and IT systems• Organizing training to support the change• Informing and reporting on Deployment progress • Coaching and encouraging service attitude and innovation in customer driven thinking.• Supporting change implementation with active communication Show less

New Delhi, Delhi, India

Responsible for Deployment of New Initiatives and supporting continuous development of existing Projects, User Trainings and Sustenance of Range of Projects in India, China, South Korea and Kazakhstan.Major Projects include: 100% Accountability through RFID implementation, One Contract Document Project in Microsoft dynamics CRM with MSCRM Addons, supporting customers for Online ordering and Feedback via E-Lindstrom, Implementing new laundry ERP system ABSSolute for greater usability and… Show more Responsible for Deployment of New Initiatives and supporting continuous development of existing Projects, User Trainings and Sustenance of Range of Projects in India, China, South Korea and Kazakhstan.Major Projects include: 100% Accountability through RFID implementation, One Contract Document Project in Microsoft dynamics CRM with MSCRM Addons, supporting customers for Online ordering and Feedback via E-Lindstrom, Implementing new laundry ERP system ABSSolute for greater usability and user friendliness, Better Accounting of Sales and Sales Commissions via LSC tool, Developing better Sales Analytics for Sales and Medium, Top level Management via Tableau Reports and Supporting development and trainings of supporting tools & modules integration into Microsoft Dynamics CRM. Show less

Faridabad, Haryana, India

CSM

New Delhi / Pune Area, India

 Productivity development Efficient usage of capacity and resources Ensuring that all working methods and processes adhere to SOPs showing continuous improvement. Responsible for overall Maintenance of machinery, equipments and the real estate Implementation of the Company Values, Mission, Vision and Strategic options Organizing, development and control of the customer service operations according to the business concept/model Manage a team of customer… Show more  Productivity development Efficient usage of capacity and resources Ensuring that all working methods and processes adhere to SOPs showing continuous improvement. Responsible for overall Maintenance of machinery, equipments and the real estate Implementation of the Company Values, Mission, Vision and Strategic options Organizing, development and control of the customer service operations according to the business concept/model Manage a team of customer service personnel (Customer Service Representative and Account Representatives) Managing user records and related data in Microsoft Dynamics CRM software for entire country. Managing Logistics operations (Daily delivery services) and route planning for delivery of work-wear to customers and with fleet of small, medium and large trucks. Managing Customer satisfaction survey (4.5/5 or above) Human Resource Management (Recruitment of the personnel etc.) Customer Receivables (payment collection from all clients on regular basis) Managing garments and accessories stock. Quarterly forecasting of new work-wear requirement. Daily operations and safety trainings for personnel. Additional Sales to existing customers. Follow-up and analysis of the operational targets and results Annual planning of resources, growth etc. Organising customer orientation on usage and handling of the Work Wear Service Implementation of E Lindstrom (on-line ordering of Work Wear Service) at the customer site Ensuring Updation of customer and related records in Microsoft Dynamics Customer Relationship Management software.Achievements:Successfully Establishing a new Business Unit along with an able team.Passed a DNV 9001,14001:2015 External Audit within 7 months of establishing the new facility.Managed Various High Value Customers like Volkswagen, General Motors, HUL, Corning, Saint Gobain, Mondelez, Coca-Cola, Mars International etc. Show less

New Delhi Area, India

 Implementation of the Company Values, Mission, Vision and Strategic options Organizing, development and control of the customer service operations according to the business concept/model Manage a team of customer service personnel (Customer Service Representative and Account Representatives) Managing user records and related data in Microsoft Dynamics CRM software for entire country. Managing Logistics operations (Daily delivery services) and route planning for delivery… Show more  Implementation of the Company Values, Mission, Vision and Strategic options Organizing, development and control of the customer service operations according to the business concept/model Manage a team of customer service personnel (Customer Service Representative and Account Representatives) Managing user records and related data in Microsoft Dynamics CRM software for entire country. Managing Logistics operations (Daily delivery services) and route planning for delivery of work-wear to customers and with fleet of small, medium and large trucks. Managing Customer satisfaction survey (4.5/5 or above) Human Resource Management (Recruitment of the personnel etc.) Customer Receivables (payment collection from all clients on regular basis) Managing garments and accessories stock. Quarterly forecasting of new work-wear requirement. Daily operations and safety trainings for personnel. Additional Sales to existing customers. Follow-up and analysis of the operational targets and results Annual planning of resources, growth etc. Organising customer orientation on usage and handling of the Work Wear Service Implementation of E Lindstrom (on-line ordering of Work Wear Service) at the customer site Updation of records in related Customer service software. Show less

Helsinki

Enthusiasm and a joy of learning are Lindström’s values. Lindström's global, cross functional and highly exclusive Management Trainee program emphasizes on having the clear & deep understanding of all processes and functions in Lindström by being hands-on in all the departments of the company right from the grass root to the top level. Good management, supportive feedback and training ensures continuous development of Lindström and its personnel. An open, interactive atmosphere encourages and… Show more Enthusiasm and a joy of learning are Lindström’s values. Lindström's global, cross functional and highly exclusive Management Trainee program emphasizes on having the clear & deep understanding of all processes and functions in Lindström by being hands-on in all the departments of the company right from the grass root to the top level. Good management, supportive feedback and training ensures continuous development of Lindström and its personnel. An open, interactive atmosphere encourages and facilitates change thus honing them for leadership roles.Lindström's Management Trainee program is amazingly rigorous which encompasses several projects over a year long period of the program at various locations worldwide in the areas of B2B sales, Customer Service, Production & Logistics and Managerial Accounting to facilitate the trainee to understand the different types of customers to excel in the service industry, to understand and implement the best practices across the business units and to understand and appreciate various cultures in EU and Asia that now culminate to form the Lindström culture. Show less

New Delhi Area, India

A Go to Market strategy based project from Dell Healthcare Solutions, which would entail researching and documenting the big players in the revenue cycle market, namely:• Billing companies who collect the money on behalf of the doctor/provider.• Software providers who’s systems are used by the physician to process and track each claim• Cloud and SAAS based operators, who offer software and support services.

Ahmedabad Area, India

Project Title:To identify the various factors influencing customer purchase decisions of Wall Putty in Ahmedabad and Saurashtra regions of Gujarat i.e. – Market & MediaProject Brief:Unlike Grey or White cement, White cement based wall putty is a new product which is in its nascent stage and the sector is quite unorganized. In my study, I strove to find out the factors influencing the retailers/end user’s decision while purchasing wall putty. This study envisions to help finding… Show more Project Title:To identify the various factors influencing customer purchase decisions of Wall Putty in Ahmedabad and Saurashtra regions of Gujarat i.e. – Market & MediaProject Brief:Unlike Grey or White cement, White cement based wall putty is a new product which is in its nascent stage and the sector is quite unorganized. In my study, I strove to find out the factors influencing the retailers/end user’s decision while purchasing wall putty. This study envisions to help finding the gaps and the thrust areas and help J.K. White to gain lead or to minimize the gap with current market leader Birla White to whom they are playing second fiddle in short to medium term in the Ahmedabad and Saurashtra region. It also envisions finding the most effective media in terms of value delivered and reaching to the customers to improve the customer’s overall perception of J.K. White as a brand and to find ways to boost its image.Objectives:To find out the factors influencing the customers’ decision while purchasing wall putty and to identify the most influencing/appropriate media to improve the brand image of J.K. Cement.Deliverables:• To find out the factors influencing the customers’ decision while purchasing wall putty.• To identify the most influencing/appropriate media to improve the brand image of J.K. Cement. Show less

Lucknow Area, India

Coordinator in AIESEC Lucknow Chapter.

Haridwar Area, India

In the field of CNC M\C, PLC & DriveProject Brief:Working and Control of Automatic CNC machines.Objectives: To obtain products at a much lower manufacturing cost, compared to the one resulted from conventional applications. To obtain much more reduced manufacturing times, compared to the conventional ones using CNC applications.Deliverables:Implementation of NC programs for machining operations done on milling center, lathes and wire cut machines with… Show more In the field of CNC M\C, PLC & DriveProject Brief:Working and Control of Automatic CNC machines.Objectives: To obtain products at a much lower manufacturing cost, compared to the one resulted from conventional applications. To obtain much more reduced manufacturing times, compared to the conventional ones using CNC applications.Deliverables:Implementation of NC programs for machining operations done on milling center, lathes and wire cut machines with complete shop floor documentation.To understand the implementation of NC codes.To achieve increased productivity at reduced cost. Show less