Gopal Sharma Email and Phone Number
Gopal Sharma work email
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Gopal Sharma personal email
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With executive-level experience in leadership and a background in transformational consulting, IT strategy, CRM, Data, and AI and executing robust CRM programs, sales, and delivery for large accounts, I have been integral to global leadership and solutions efforts. I am highly skilled in sales, professional services, and program management initiatives that have resulted in high-percentage growth. I am passionate about using my leadership approach to build high-performing teams and serve clients in the Financial Services, Hi-tech, Telco, and healthcare industries. I built consulting practices across various platforms, gaining practice management and customer service skills.Key Highlights Include:✅ Demonstrated acumen overseeing multimillion-dollar profit and loss (P&L) activities and leveraging CRM, Data, and AI to deliver business outcomes.✅ Recognized for outstanding executive leadership and award-winning capabilities across tenure at IBM with numerous achievements, including IBM Excellence, IBM 100 Percent Club, Top Performer, and Wild Duck Innovation recognitions.✅ Spearheaded the development of a Fintech startup empowering <5% loan default and access to 75M subs, including championing the AI-driven platform to manage and automate lending/asset financing throughout Africa and Asia.✅ Orchestrated a wide range of business development opportunities, cultivating partnerships with high-profile clients at IBM for more than 15 years while nurturing existing relationships.✅ Rich history of IT consulting bolstered by 20 years of experience and track record of consistent, on-time delivery of high-quality projects using an onsite/offshore delivery model; built CRM & Analytics practice of 150+ consultants in HP, 50+ consultants in IBM. Led large & complex deals ($500-$700million).✅ Technical competencies and tools: Salesforce Financial Services Cloud, Salesforce Data Cloud, Salesforce Marketing Cloud, Salesforce Service Cloud, AWS, Industry solutions, Design Thinking & IBM Garage, Data Platform.
Persistent Systems
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Senior Vice President, Head Of Salesforce Business UnitPersistent Systems Jan 2023 - PresentPune, Maharashtra, InLeads Salesforce business unit. It includes driving business growth through differentiated offerings and strategic partnerships. Across BFSI, Healthcare & Life sciences, and Hi-Tech, the Salesforce team focuses on leading complex Business Transformation leveraging CRM, Data, and AI.
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Vice President, Professional ServicesSalesforce Jan 2022 - Dec 2022San Francisco, California, UsLed Salesforce services across strategic banking clients, creating and executing end-to-end customer transformations to deliver high-quality solutions and outcomes for clients. -
Executive Partner, Financial Services, North AmericaIbm Oct 2019 - Dec 2021Armonk, New York, Ny, UsOversaw IBM consulting offerings around Salesforce & Cloud for focused banking clients, facilitating the strategic direction, sales, delivery, and P&L efforts for banking accounts.• Utilized expertise in partnership development, executive collaboration, positive industry rapport, and stakeholder engagement to accelerate revenue and resolve products and services.• Pioneered the first industry-first financial services cloud to guide application migration to reduce costs by 15% and enable access to ISVs (Salesforce nCino, Adobe, etc.) and Fintechs (Zafin, etc.) to drive innovation via 3-year “journey to cloud” plan.• Eliminated fraud-related costs by $2M annually, improving process efficiency and net promoter score (NPS) through designing an AI-driven financial crime insight solution. -
Executive Partner, Industry Solutions, MeaIbm Jan 2016 - Sep 2019Armonk, New York, Ny, UsServed as an industry-leading expert for solutions and provided recommendations through advanced consultations to clients as an SME in solutions concerning behavior-based customer insight, fraud, MaaS (Marketing as a Service), and various other platforms.• Oversaw products within Cloud, Analytics, Watson AI, and IoT across the MEA region by effectively partnering up with research, services, systems, and security teams to empower clients with Industry solutions, ultimately exceeding expectations and achieving sales goals by upselling and cross-selling while building a new book of business. • Spearheaded the development of a Fintech startup empowering <5% loan default and access to 75 million subs, including championing the AI-driven platform to manage & automate lending/asset financing in Africa and Asia.• Developed a solution that tracked rhinos with 87% accuracy to save them from poachers, resulting in establishing IBM’s best, most recognized, and successful social media campaign, as well as creating a new industry solution vertical.
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Executive Partner, Crm & Analytics, MeaIbm Oct 2013 - Dec 2015Armonk, New York, Ny, UsServed as an executive leader for a team of 100+ Associate Partners, Delivery Executives, Consultants, Business Analysts, and Project Managers, transforming the customer experience and expanding brand visibility. Sourced new sales opportunities by developing critical client relationships and capitalizing on organic business prospects.• Revitalized customer experience and improved next best action, order leakage, and first-call resolution through multiyear CRM transformation (Call center, Campaign Management, Order Management, Sales Force Automation, Field Service) initiative.• Established business cases to drive revenue through delivery of Enterprise Analytics transformations enabled by new enterprise data warehouse and Hadoop solution.
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Associate Partner, Crm & Analytics, MeaIbm Jan 2010 - Sep 2013Armonk, New York, Ny, UsManaged the full P&L and oversaw all deals, and services for a diverse portfolio of Telco and Banking clients, founding a CRM and analytics consulting practice for 50 consultants and providing practice leadership.• Enhanced availability of data/documents, improving customer service and marketing automation/campaign effectiveness; improvements enabled the delivery of projects to drive widespread business growth and enrichment.• Devised improvements to customer service level agreements (SLA) that sharpened campaigns and grew revenue by creating use cases focused on real-time analytics and anchored a $700 million Telco outsourcing project.
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Associate Partner, Crm & Analytics , IndiaIbm Nov 2005 - Dec 2009Armonk, New York, Ny, UsLed a team of 30 consultants to deliver solutions within CRM (Siebel, Salesforce, Pega), analytics, and enterprise application domains, galvanizing complex transformation deals for Telco and Banking clients across Europe.• Achieved 70% deal win rate generating $500 million in two years.• Facilitated one of the highest deal win rates at IBM and built repeatable solutions and services solutioning construct that is still being used in IBM.
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Practice Manager, Crm, IndiaHewlett Packard Enterprise Mar 2003 - Nov 2005Houston, Texas, UsThis was an internal promotion where I was responsible for set-up and managing the CRM/BI practice, growing the team to over 150 consultants, and delivering projects across Marketing, Sales, and Call Centre areas for Europe and USA geos. -
Program Manager, Crm, UsaHewlett Packard Enterprise Jan 2001 - Feb 2003Houston, Texas, UsIn this role, my main focus was delivery & pre-sales of CRM/eCommerce projects.
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Senior ConsultantHewlett Packard Enterprise Apr 1999 - Jan 2001Houston, Texas, UsAfter completing my MBA, I joined a new start-up created after the merger of HP, Digital, and Compaq. Working with the CEO, my role focused on supporting the set-up of a new start-up. I worked in multiple areas, including business planning to start an IT services business and provide support to various geographies during sales pursuits.
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Systems EngineerAbb Jul 1993 - Jun 1997Zurich, Zh, Ch
Gopal Sharma Skills
Gopal Sharma Education Details
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Harvard Business SchoolGeneral Management -
Birla Institute Of Technology And Science, PilaniElectrical & Electronics Engineering (Eee)
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Spjimr Sp Jain Institute Of Management & ResearchGeneral
Frequently Asked Questions about Gopal Sharma
What company does Gopal Sharma work for?
Gopal Sharma works for Persistent Systems
What is Gopal Sharma's role at the current company?
Gopal Sharma's current role is Executive Leader Focused on Transformational Consulting, IT Strategy, CRM, Data & AI to Drive Robust CRM Program Delivery for Clients Worldwide.
What is Gopal Sharma's email address?
Gopal Sharma's email address is sh****@****hoo.com
What schools did Gopal Sharma attend?
Gopal Sharma attended Harvard Business School, Birla Institute Of Technology And Science, Pilani, Spjimr Sp Jain Institute Of Management & Research.
What skills is Gopal Sharma known for?
Gopal Sharma has skills like Leadership, Customer Experience, Solution Selling, It Strategy, Consulting, Ibm Cognos Analytics, Amazon Web Services, Business Transformation, Revenue Growth, Salesforce.com, Salesforce, Account Management.
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