Team Management• Monitoring the team performance to achieve the KRA’s • Helping team members to overcome the performance barriers by effective coaching and feedback consistently.• Attrition management, managing attendance and staffing based on present day scheduling on a day to day basis • Conduct pre-shift and post shift huddles to discuss the day to day updates on policies and procedures• Conduct Team meetings periodically and discuss team achievements and shortfalls. Involve team in decision making to set up a plan for the month based on shortfalls.Process Efficiency & Reporting• Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT.• Adhering to Process SLA• Working closely with sales team to increase business.

Stock maintenance, keeping track on payments from different zone in India, End of the day sales reporting. Vendor management Coordinating with different F&B suppliers and choosing the right product for sale.