Gopikrishnan Jayakumar Email & Phone Number

Bethania, Queensland, Australia

Gold Coast, Queensland, Australia

Twin Waters, Queensland, Australia

Novotel Twin Waters Resort is a 4 star beachfront resort nestled alongside the Maroochy River and set as one of the top Sunshine Coast destination resorts. With 361 accommodation rooms including resort rooms, one or two-bedroom suites and overwater lagoon suites the accommodation creates family friendly holidays as well as an idyllic setting for wedding.

Sunshine Coast

Novotel Twin Waters Resort is a 4 star beachfront resort nestled alongside the Maroochy River and set as one of the top Sunshine Coast destination resorts. With 361 accommodation rooms including resort rooms, one or two-bedroom suites and overwater lagoon suites the accommodation creates family friendly holidays as well as an idyllic setting for wedding.

Twin Waters, Queensland, Australia

Managed Revenue & Reservations as well for a fixed term

Ayers Rock Resort, Northern Territory Area, Australia

 Key strategic and operational contributor to moving the hotel to a highly profitable position, managing sales and marketing promotions Directly managing personnel in their daily duties, overseeing the meeting of challenging results within tight deadlines without compromising standards Closely monitoring and reacting to all financial and commercial.

Ayers Rock Resort, Northern Territory Area, Australia

 Coordinated schedules, payroll and expenses to meet or fall below budget, allocated staffing in line with business demand, while remaining aware of budget constraints Proactively identified and rectified guest issues, monitored guest satisfaction processes, and responded to guest concerns, and enquiries Promoted Indigenous Tourism and created guest.

Ayers Rock Resort, Northern Territory Area, Australia

 Developed and implemented strategies for front office to support the achievement of the hotel's goals, analysed business forecasts and prepared appropriate schedules Oversaw reception daily operations including check-in and check-out procedures, worked closely with housekeeping, porters and maintenance to ensure smooth and efficient service for all guests

Ayers Rock Resort, Northern Territory Area, Australia

 Took full responsibility for auditing the guest ledger, collection of accounts receivable, reviewed and reconciled financial information and associated paperwork to prepare for audits Monitored the safety and security of the hotel overnight, enforced and adhered to health and safety procedures

Ayers Rock Resort, Northern Territory Area, Australia

 Liaising with reception, housekeeping, porters and maintenance to ensure smooth service. Gathering and updating all guest information to hotel operation system Covering night auditor’s shift 2 nights a week, Auditing guest ledger, including collection of all accounts receivable, ensuring the accuracy of all financial information, and gathering all.

Ayers Rock Resort, Northern Territory Area, Australia

 Associate with housekeepers, delivered clean and dirty linen and towers efficiently to make sure job goes smoothly  Make sure housekeeping manager is aware of the conditions of all furniture and equipments, maintain all equipment in a working level. Ensuring that all cleaning equipment/materials are maintained in a safe, clean and efficient working.

Adelaide, Australia

• Maintain a professional & pleasant attitude and also provide excellent customer service
• Accountable for the cleanliness and sanitation in guest’s rooms.
• Advice guests on the operation of equipments in the rooms when requires.

Hyderabad Area, India

•  At Your Service Agent
• Attend each call in a call courteous and efficient manner and serve as a one point contact for all guests.
• Making reports such as problem experience report, In Room Dining Up sell report, contingency reports, and hotel occupancy reports. Guest Service Agent.
• To carry out all necessary operations when guest arrive and depart (check-in/check-out).

Master'S Degree, International Hospitality Administration/Management

Successfully completed my Masters In International Hospitality Management

Bachelor'S Degree, Hotel/Motel Administration/Management

Successfully completed my Bachelors In Hotel Management