Gopikrishnan Jayakumar Email & Phone Number

Bethania, Queensland, Australia

Gold Coast, Queensland, Australia

Twin Waters, Queensland, Australia

Novotel Twin Waters Resort is a 4 star beachfront resort nestled alongside the Maroochy River and set as one of the top Sunshine Coast destination resorts. With 361 accommodation rooms including resort rooms, one or two-bedroom suites and overwater lagoon suites the accommodation creates family friendly holidays as well as an idyllic setting for wedding venues, conference or meetings with in excess of 10 indoor spaces and endless outdoor venues amongst the 36 hectares of natural bushland encompassing the resort and private beach-lined lagoon.

Sunshine Coast

Novotel Twin Waters Resort is a 4 star beachfront resort nestled alongside the Maroochy River and set as one of the top Sunshine Coast destination resorts. With 361 accommodation rooms including resort rooms, one or two-bedroom suites and overwater lagoon suites the accommodation creates family friendly holidays as well as an idyllic setting for wedding venues, conference or meetings with in excess of 10 indoor spaces and endless outdoor venues amongst the 36 hectares of natural bushland encompassing the resort and private beach-lined lagoon.

Twin Waters, Queensland, Australia

Managed Revenue & Reservations as well for a fixed term

Ayers Rock Resort, Northern Territory Area, Australia

 Key strategic and operational contributor to moving the hotel to a highly profitable position, managing sales and marketing promotions Directly managing personnel in their daily duties, overseeing the meeting of challenging results within tight deadlines without compromising standards Closely monitoring and reacting to all financial and commercial activities, positively embracing and promoting change to ensure the consistent delivery of performance and business strategy  Skilfully and continuously executing necessary sales and quality audits, motivating and encouraging staff to ensure professional growth, productivity and compliance with all company policies  Making strategic decisions and coordinating key projects, highlighting future strategic objectives and policies for discussions, decisions and ratification  Developing reputation building strategies, managing issues and establishing relationships with key stakeholders, acting as the key interface for all business development activities  Dealing with all aspects of client relations and personnel management together with detailed financial and budget formulation, control and reporting  Ensuring maximum productivity and deployment of resources within this fast-paced environment, providing key support including proactively liaising with customers to understand their requirements Supporting the implementation of changes and improvements throughout the team, including work environment, recruiting, training and development, time management, planning and prioritisation of workloads Acting as an escalation point for complex customer complaints and queries, resolving issues to the satisfaction of all Upholding company standards at all times, including health and safety policies and procedure to maintain a safe working environment for self and others

Ayers Rock Resort, Northern Territory Area, Australia

 Coordinated schedules, payroll and expenses to meet or fall below budget, allocated staffing in line with business demand, while remaining aware of budget constraints Proactively identified and rectified guest issues, monitored guest satisfaction processes, and responded to guest concerns, and enquiries Promoted Indigenous Tourism and created guest experiences, built robust customer relationships, balanced a tenacious approach with outstanding levels of service to secure new business Managed the reception/front office staff to complete the daily operational requirements of the department in a timely and efficient manner, undertook performance evaluations and provided coaching and development

Ayers Rock Resort, Northern Territory Area, Australia

 Developed and implemented strategies for front office to support the achievement of the hotel's goals, analysed business forecasts and prepared appropriate schedules Oversaw reception daily operations including check-in and check-out procedures, worked closely with housekeeping, porters and maintenance to ensure smooth and efficient service for all guests

Ayers Rock Resort, Northern Territory Area, Australia

 Took full responsibility for auditing the guest ledger, collection of accounts receivable, reviewed and reconciled financial information and associated paperwork to prepare for audits Monitored the safety and security of the hotel overnight, enforced and adhered to health and safety procedures

Ayers Rock Resort, Northern Territory Area, Australia

 Liaising with reception, housekeeping, porters and maintenance to ensure smooth service. Gathering and updating all guest information to hotel operation system Covering night auditor’s shift 2 nights a week, Auditing guest ledger, including collection of all accounts receivable, ensuring the accuracy of all financial information, and gathering all needed paperwork to complete the audit

Ayers Rock Resort, Northern Territory Area, Australia

 Associate with housekeepers, delivered clean and dirty linen and towers efficiently to make sure job goes smoothly  Make sure housekeeping manager is aware of the conditions of all furniture and equipments, maintain all equipment in a working level. Ensuring that all cleaning equipment/materials are maintained in a safe, clean and efficient working condition

Adelaide, Australia

• Maintain a professional & pleasant attitude and also provide excellent customer service• Accountable for the cleanliness and sanitation in guest’s rooms.• Advice guests on the operation of equipments in the rooms when requires.

Hyderabad Area, India

 At Your Service Agent• Attend each call in a call courteous and efficient manner and serve as a one point contact for all guests.• Making reports such as problem experience report, In Room Dining Up sell report, contingency reports, and hotel occupancy reports. Guest Service Agent.• To carry out all necessary operations when guest arrive and depart (check-in/check-out).

Master'S Degree, International Hospitality Administration/Management

Successfully completed my Masters In International Hospitality Management

Bachelor'S Degree, Hotel/Motel Administration/Management

Successfully completed my Bachelors In Hotel Management