-Optimizing cluster/region network performance quality.-Analyzing, troubleshooting, and provisioning solutions for cluster network performance.-Analysis and provide resolution regarding customer/sales and-VIP complaints with signaling support justification.-To communicate with the high-level customer, Project Manager, and RF/Planning manager.-To engage directly with the project delivery team and customer to deliver technical solution services according to SLA.

-Customer Network Complaint Analysis and Optimization-Prepare an in-depth analysis regarding the network performance-Undertake networks performance improvements and optimization tasks, including hotspot area and new area for network coverage-2G, 3G & 4G network planning and optimization-License and features optimization-OSS KPI monitoring and optimization-Cluster Owner during Radio Network Planning phase (TSSR, Simulations, etc)-Coordinator between Drive Test… Show more -Customer Network Complaint Analysis and Optimization-Prepare an in-depth analysis regarding the network performance-Undertake networks performance improvements and optimization tasks, including hotspot area and new area for network coverage-2G, 3G & 4G network planning and optimization-License and features optimization-OSS KPI monitoring and optimization-Cluster Owner during Radio Network Planning phase (TSSR, Simulations, etc)-Coordinator between Drive Test Engineers and Analyzers and OSS-Coordinate site audits for Cluster-Based Optimization (CBO) Show less

-Regularly monitor network or workforce management performance and generate performance reports related to management.-Responsible for the analysis of customer experience or problems to identify the root causes and recommend corrective actions.-Responsible for identifying areas of improvement and concerns in daily network support service operation, operational areas and providing appropriate strategies to resolve them.-Undertake research and collect data to better analyze… Show more -Regularly monitor network or workforce management performance and generate performance reports related to management.-Responsible for the analysis of customer experience or problems to identify the root causes and recommend corrective actions.-Responsible for identifying areas of improvement and concerns in daily network support service operation, operational areas and providing appropriate strategies to resolve them.-Undertake research and collect data to better analyze outcomes.-Responsible for developing presentations for internal management and customer as needed.-Appraise and recommend improvements to network support and customer service programs.-Co-ordination with Tools PIC for further enhanced/optimized/modernized tool/app on dashboard reporting or related to improve efficiency. Show less

-Analyze and troubleshoot complex mobile and broadband complaints-Provide technical support and solutions to customer’s issues related to calls, data, roaming and etc.-Check and analyze site performances in EMS/PRS/NetAct/UME. -Co-ordination with RAN/Core team for signaling related issues.-Co-ordination with RPO team for site capacity and coverage issues.-Troubleshoot network issues independently or escalate to the right team/department to solve problems.-Assist in… Show more -Analyze and troubleshoot complex mobile and broadband complaints-Provide technical support and solutions to customer’s issues related to calls, data, roaming and etc.-Check and analyze site performances in EMS/PRS/NetAct/UME. -Co-ordination with RAN/Core team for signaling related issues.-Co-ordination with RPO team for site capacity and coverage issues.-Troubleshoot network issues independently or escalate to the right team/department to solve problems.-Assist in planned activity coordination until closure and ensure all trouble ticket (TT) closed on time. Show less

-Perform Indoor Walk Test & Outdoor drive for VIP Customer Complaints.-Analyze newly OA sites performance in terms of coverage,quality and throughput(SSO/SSV).-Identify the root cause for network related issues and resolve them.-Check for coverage consistency with prediction plot and provide best optimization solution for RF area.-Propose Electrical/Mechanical tilt to improve problematic area.-Assign tasks and manage tools/site access issues.