Gopalakrishnan Ramachandran Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

• Acting as a Business Process Owner / Agile Product Owner for E2E Customer & Operations solutions. • Manage team of BAs, support Corporate Projects and report directly to Agility Corporate office.• Oversee release management, implementation, and training. Implemented Ecommerce Module in 60+ Countries (Usage: 10000+ users and 2 Million+ transactions) and Rate Engine globally. • Responsible for applying the Scrum framework, managing, developing, and delivering products professionally, and evolving agile practices.• Maintain & Govern Blue Prints, Business Road Map, BRS, Fact Sheets, Training Docs and act as a Scrum Master to Manage all agile events (Daily Scrum, Sprint Planning/Review/Retro). • Work towards the 4 Key Pillars in Digital / Global Transformation - Stabilization, Standardization, Automation, and Centralization. • Create and maintain the product roadmap and backlog, anticipate and prioritize the needs, evaluate the development stages and product progress.• Acting as a liaison between product management, business owners, technical team, and other stakeholders and converts product vision into deliverables.• Implement the modules globally, ensure to clear roadblocks, and address risk mitigation plans for the success of product deliverables. • Travel around the world to attend Leadership Meetings/Workshops and for Migration (Travelled more than 15 Countries so far and worked in Dubai for 2 Years). • Driving continuous improvement through Inspection and Adaptation workshops. • Aiding digital initiatives related to data integration through API.

Chennai, Tamil Nadu, India

• Develop, Evolve and manage business plans & provide value propositions to the functional heads• Have managed the Global Operations team (4 TLs with 90 team members) and its performance, resource management & talent grooming.• Spearheaded process improvement initiatives, contributed to the system & process design, and governed MDM effectively.• Conducted various workshops & UATs to achieve process excellence.• Maintained consistency in Staff Engagement, Motivation, Training needs and day-to-day administration.• Performed GAP analysis on the existing in-house systems and presented the product strategy for standardization.• Demonstrated ability to motivate staff to maximize productivity & control costs.• Responsible for monitoring KPIs and setting clear goals for the product.

Chennai, Tamil Nadu, India

• Managed Ocean Exports team and ensured service deliverables on Job Booking/Bill of Lading/Invoicing/Track & Trace. • Monitored staffing needs, job specifications, qualifications/skills and augmented team morale and motivation by establishing expectations & responsibilities.• Contributed actively to Process Innovation, workflow design in coordination with the product and the technical team.

Chennai, Tamil Nadu, India

• Managed Ocean Export & Import Documentation team – Europe & Latin America Region.• Mapped client’s requirements, coordinated in transitioning, and implemented processes in line with the guidelines specified by the client.• Implemented quality improvement measures for continual improvement in the services ensuring higher customer satisfaction matrices.• Prepared periodic MIS reports for review with stakeholders and management. • Worked closely with the management and the internal teams to optimize performance and applied the change and transition model.• Ensured to follow ISO-compliant norms and got certification without any NC.• Managed Cross-functional teams to reduce process-cycle time and improved service delivery to customers.• Spearheaded manpower planning and developing ramp plans in consultation with the Functional heads.• Ensured to meet SLAs and provided value additions to the process to achieve customer delight after process transition.• Developed customer communication strategy & implemented structured and timely communication. • Motivated customers by sharing relevant information on a timely basis and enhanced credibility. Oversaw the “voice of customer” survey to ensure continuous improvement. • Formulated business continuity plans and tested effectiveness periodically.

Chennai

• Prepared monthly sales reports for each Sales Officer.• Evaluated the performance and allocated incentives to the Sales Officers.• Disseminated statistical reports to the management on regular basis.

Master Of Business Administration - Mba, Business Administration, Management And Operations, First Class

Master'S Degree, Business/Commerce, General, First Class

Bachelor Of Commerce - Bcom, Accounting And Finance, Distinction