Gopalakrishnan Ramachandran Email & Phone Number

Chennai, Tamil Nadu, India

• Acting as a Business Process Owner / Agile Product Owner for E2E Customer & Operations solutions.
• Manage team of BAs, support Corporate Projects and report directly to Agility Corporate office.
• Oversee release management, implementation, and training. Implemented Ecommerce Module in 60+ Countries (Usage: 10000+ users and 2 Million+ transactions) and Rate Engine globally.
• Responsible for applying the Scrum framework, managing, developing, and delivering products professionally, and evolving agile practices.
• Maintain & Govern Blue Prints, Business Road Map, BRS, Fact Sheets, Training Docs and act as a Scrum Master to Manage all agile events (Daily Scrum, Sprint Planning/Review/Retro).
• Work towards the 4 Key Pillars in Digital / Global Transformation - Stabilization, Standardization, Automation, and Centralization.

Chennai, Tamil Nadu, India

• Develop, Evolve and manage business plans & provide value propositions to the functional heads
• Have managed the Global Operations team (4 TLs with 90 team members) and its performance, resource management & talent grooming.
• Spearheaded process improvement initiatives, contributed to the system & process design, and governed MDM effectively.
• Conducted various workshops & UATs to achieve process excellence.
• Maintained consistency in Staff Engagement, Motivation, Training needs and day-to-day administration.
• Performed GAP analysis on the existing in-house systems and presented the product strategy for standardization.

Chennai, Tamil Nadu, India

• Managed Ocean Exports team and ensured service deliverables on Job Booking/Bill of Lading/Invoicing/Track & Trace.
• Monitored staffing needs, job specifications, qualifications/skills and augmented team morale and motivation by establishing expectations & responsibilities.
• Contributed actively to Process Innovation, workflow design in coordination with the product and the technical team.

Chennai, Tamil Nadu, India

• Managed Ocean Export & Import Documentation team – Europe & Latin America Region.
• Mapped client’s requirements, coordinated in transitioning, and implemented processes in line with the guidelines specified by the client.
• Implemented quality improvement measures for continual improvement in the services ensuring higher customer satisfaction matrices.
• Prepared periodic MIS reports for review with stakeholders and management.
• Worked closely with the management and the internal teams to optimize performance and applied the change and transition model.
• Ensured to follow ISO-compliant norms and got certification without any NC.

Chennai

• Prepared monthly sales reports for each Sales Officer.
• Evaluated the performance and allocated incentives to the Sales Officers.
• Disseminated statistical reports to the management on regular basis.

Master Of Business Administration - Mba, Business Administration, Management And Operations, First Class

Master'S Degree, Business/Commerce, General, First Class

Bachelor Of Commerce - Bcom, Accounting And Finance, Distinction