SHL, (Hotel management school in Lucerne, Switzerland) Master trainer certified for client communication and service quality. He has more than 15 years of experience as a hospitality management consultant, primarily as an educator, and he has also provided training for hotel and restaurant staff.Furthermore, Goran is certified by the BAS- program of the European Bank for Reconstruction and Development as an expert-cosultant for hotels and restaurants.Also CEFE -ToT & Coaching for Entrepreneurs He speaks several foreign languages and he has gained his experience as a trainer and an educator not only in Macedonia, but in the region as well.