Goran Kežman Email and Phone Number
I am service delivery manager with strong technical background, working in position where I am responsible for:• service management (SLA analysis, incident management, problem management, new services design etc.).• communication with customers, often act as a single point of contact• coordination between members in team, coordination between teams• participating as a system engineer and consultant (presales activities, design, implementations and maintenance) for virtualization, automation, private cloud, disaster recovery and related technologiesI am experienced with following products and technologies:• VMware vSphere• VMware VSAN• VMware NSX (design and infrastructure)• VMware Site Recovery Manager• VMware vCloud Director• VMware vRealize Orchestrator (workflow design)• VMware vRealize Automation• PowerShell / PowerCLI• Veeam Backup & Replication, Veeam ONE, Veeam Cloud Connect• Microsoft Windows Server services (Active Directory, DNS, DHCP, Group Policy etc.)• Microsoft Hyper-V, Microsoft Failover Cluster
Sistemaš D.O.O.
View- Website:
- sistemas.hr
- Employees:
- 5
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Service Delivery Manager And System EngineerSistemaš D.O.O.Croatia
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Service Delivery Manager / System EngineerSistemaš D.O.O. May 2021 - PresentZagreb, CroatiaI am working as service delivery manager responsible for various aspects of company organization and as a system engineer which actively participate in presales activities, design, implementations and maintenance for virtualization, automation, private cloud, disaster recovery and related technologies.My responsibilities include improvement of existing services and aligning them to the ITIL/ITSM best practices. We are proactively working on producing new services which enables our customers greater security and infrastructure visibility.
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Service Delivery ManagerAtos It Solutions And Services A/S Jan 2020 - Apr 2021Zagreb• taking care that SLAs are in agreed SLA parameters (which include coordinating all involved teams, taking care of monitoring tool for SLA measuring, doing reports etc.)• communication with customers, often act as a single point of contact• participating as a system engineer and consultant (presales activities, design, implementations and maintenance) for virtualization, automation, private cloud, disaster recovery and related technologies -
System EngineerAtos It Solutions And Services A/S Sep 2018 - Dec 2019Zagreb• designing datacenter, cloud and DR environments, producing HLD and LLD documentation• installation and maintenance of datacenter, cloud and DR environments• providing support for existing customers (migrations, upgrades, incidents)• consulting and presales activities for new and existing customers• responding to customers' requests for licenses related tasks (renewals, changes)
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System Engineer / Co-OwnerSistemaš D.O.O. Nov 2016 - Aug 2018Zagreb• running a business as a co-owner• design, installation and maintenance of IT infrastructures for SMB companies
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System EngineerCombis D.O.O. Apr 2014 - Oct 2016• designing datacenter, cloud and DR environments, producing HLD and LLD documentation• installation and maintenance of datacenter, cloud and DR environments• providing support for existing customers (migrations, upgrades, incidents)• consulting and presales activities for new and existing customers• responding to customers' requests for licenses related tasks (renewals, changes) -
Technical SpecialistCombis D.O.O. Jan 2010 - Mar 2014• datacenter design and installation (hardware layout: racks, servers, blades, storage…)• installation and maintenance of rack servers, blade servers and storage equipment• hardware support for existing customers (firmware upgrades, hardware repairs…)• vendor support for IBM, DELL and HP servers and storage (warranty issues, ordering parts, hardware repairs…)• vendor support for Lenovo and DELL laptops and desktops (warranty issues, ordering parts, hardware repairs…)
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Technical Support EngineerCombis D.O.O. Oct 2002 - Jan 2010• team leading of Combis's help desk• 2nd level support for customers with Microsoft environments• 2nd level support for Combis POS application for gas stations• software analysis and development , software changes, coordination between customer and programmers• writing documentation and user manuals• education for customers
Goran Kežman Skills
Frequently Asked Questions about Goran Kežman
What company does Goran Kežman work for?
Goran Kežman works for Sistemaš D.o.o.
What is Goran Kežman's role at the current company?
Goran Kežman's current role is Service Delivery Manager and System Engineer.
What skills is Goran Kežman known for?
Goran Kežman has skills like Vmware, Microsoft Technologies, Integration, Ibm Servers, Print Management, Windows Server, Help Desk Support, Bladecenter, Software Installation, Dell Poweredge Servers, Dell Powervault, Managed Print Services.
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Goran Kezman
Zagreb -
Goran Kezman
Head Coach At Swimming Team Dubrava-Zagreb-Croatia, Founder&Owner At Skg Sport- Custom Swimgear ManufacturerCroatia
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