Goran Milojević Email & Phone Number

Switzerland

• Working out specifications with customers and in close cooperation with the development team• Quality assurance and further development of the BBTIndividual software• Organization and implementation of training courses and conferences• Development of new ideas for product extensions• Implementation of regulatory adjustments• Support in planning and coordination of projects• Participation in BBT internal project and planning committees• Representative of the area at the customers

Zürich Und Umgebung, Schweiz

• Active involvement in setting short-, middle and long-term strategy concerning the eCommerce operations• Ownership of reimbursement processes analysis to identify gaps in the customer journey• Define & set up eCommerce projects & initiatives together with 3rd party vendors, internal IT & other ADC stakeholders• Collaborate with Market Access for selling & supporting the ADC reimbursement solutions to Health Insurance Companies (HICs)• Coordinating & handling prescription and payment enquiries from all customers• Ensuring compliance within the ACH eCommerce solutions with all Abbott policies and procedures• Liaise with all relevant business functions (e.g. Sales, Market Access, Marketing) to achieve ACH Business goals regarding distribution channels• Reporting of metrics and KPI's as outlined by management• Deputy duties for line manager & colleagues

Baar, Kanton Zug, Schweiz

• Implementing direct to patient reimbursement & cash pay eCommerce project in Switzerland• Facilitating the relationship between ADC and all stakeholders using the reimbursement webshop• Implement customer service & eCommerce initatives in Switzerland in line with guidance from E-commerce and Customer Experience Manager ACH• Ensuring compliance within the reimbursement webshop with all Abbott policies and procedures• Deputy duties of E-commerce and Customer Experience Manager ACH when required• Ensure integration of all legal and regulatory requirements to cash pay & reimbursement process• Reporting of metrics and KPI’s as outlined by management

Luzern Und Umgebung, Schweiz

• Processing of simple and complex complaints from all areas of the Group and management complaints on behalf of the Group Executive Board in accordance with internal work and quality specifications and with the appropriate skills• Participation in creating case analyzes and working out suggestions for improvement so that the internal processes, products and service quality can be optimized

Cas Business Excellence (15 Ects)

Integrals Business Model | Strategic and Operational Process Management | Innovation and Knowledge Management | Digital Transformation |.

Cas Digital Sales, Sales Excellence (15 Ects)

Multi-Channel-Shopping & E-Commerce | Customer Experience Management | Multi- & Omnichannel | Social Selling | Internet Payment |.

Betriebswirtschaft, Eidg. Dipl. Betriebswirtschafter Hf (Professional Bachelor Odec), General Management

Advanced Federal Diploma of Higher Education in Business Administration (Höhere Fachschule für Wirtschaft HFW) Main fields of study.

Kaufmann Efz / Business Administration Apprenticeship

Apprenticeship by the Health Care & Social Departement of the canton Lucerne (Switzerland)