Goran Percic Email & Phone Number

Toronto, ON, CA

Toronto, Canada Area

• Worked on gathering, analysis and processing of business and functional requirements for the Bell platinum CRM process flow system.
• Planned and organized requirements gathering sessions and workshops with subject matter experts to elicit business and functional requirements. Used different tools and techniques such as: interviews, brainstorming.
• Acted as key stakeholder together with project manager and solution architect to… Show more Worked on gathering, analysis and processing of business and functional requirements for the Bell platinum CRM process flow.
• Acted as key stakeholder together with project manager and solution architect to assist creation of project scope statement. Defined what goes in and out of project scope, assumptions, dependencies, limitations and cost.
• Worked closely with the business owners and the solutions delivery team to collect business, functional and non-functional requirements. Synthesized findings into detailed business requirements, use cases and.
• Created SRS (system requirements specification) documents and organized SRS walkthrough sessions for project team review of the new product features and/or changes to existing. Facilitated formal acceptance/ signoff of.

Toronto, Canada Area

• Worked on gathering and processing of business and technical requirements for the development of the Bell Order Management and Bell Media TV solutions.
• Planned and organized the requirements gathering sessions with the customer’s subject matter experts. Interacted directly with the client in order to develop the use cases.
• Worked on gathering the business requirements and documenting the functional system requirements for the Bell Order Management and Bell TV systems.
• Worked on… Show more Worked on gathering and processing of business and technical requirements for the development of the Bell Order Management and Bell Media TV solutions.
• Worked on the System Design Specification (SDS) documents.
• Interfaced with the client’s development and testing teams and participated in the construction of key modules, infrastructure, and proofs of concept (POC).

Toronto, Canada Area

• Worked as a primary liaison for the client and was ultimately responsible for all customer requests and reported incidents.
• Analyzed the customer requests and designed processes and procedures for the cross-functional groups to ensure the highest quality of delivered software.
• Provided the third level system support for the incentive compensation solutions, and relayed incidents to Development, Tech Solution, and the On Demand (Hosting) teams.
• Gathered metrics and made team… Show more Worked as a primary liaison for the client and was ultimately responsible for all customer requests and reported incidents.
• Gathered metrics and made team management decisions, including the handling of service requests and escalations, revenue generation and cost containment measures.
• Worked with the Professional Services Consulting and Development teams to drive continuous service improvement based on quality metrics and customer feedback. Show less

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area

Led more than 15 different accounts representing major telecom companies in the US and Europe

Toronto, Canada Area

Professional Services Consultant for Network Mediation, ASAP and MetaSolv products delivered and implemented on-site within major international telecom companies in Europe, North and Latin America

Toronto, Canada Area

Cbap Certification, Certified Business Analyst

Developing User Requirements, Business Analysis

Associate'S Degree, Computer Programming And Analysis

Bachelor'S Degree, Social Sciences