Goran Ilievski Email & Phone Number

Melbourne, Victoria, Australia

End to end delivery and management of multiple client projects.Maintaining strong working relationships with managers and stakeholders at all levels in the business.Manage the delivery of services and products from external suppliers to ensure effective implementation.Inspire and contribute to continual improvement in our project and programme processes.Define and document all phases of the project including tasks, escalation paths, milestones and acceptance criteria.

• Collaborated with engineers, architects and tradesman to determine the specifications of the project• Negotiated contracts with external vendors to reach a profitable agreement• Obtained permits and licenses from appropriate authorities• Planned all construction operations to ensure deadlines will be met • Determined needed resources (manpower, equipment and materials) from start to finish with attention to budgetary limitations • Hired contractors and allocate responsibilities• Supervised the work of labourers and provided guidance where needed

• Coordinated the maturity uplift for project management practices including resource and stakeholder management using Prince2 P3M3 models• Implemented ServiceNow application including ITSM, ITOM, ITBM and ITAM modules using Agile PM methodology• Upgrade of communication technology to Microsoft Teams telephony including upgrade of Poly desk phones and Jabra headset devices • Led the conferencing technology project implementing a combination of managed devices including Microsoft Surface Hub 2 and Poly into all meeting and conferencing rooms company wide• Created communication plans and staff training for all designated project which included learning materials and face to face education sessions• Coordinated the clean-up and improvement of Microsoft Role Based Access Control (RBAC) • Led request for tenders including the creation of MSA, SOW, SLA and project specific licensing agreements• Managed vendor contracts and agreements including price negotiations

• Ran OPEX projects including organisation wide laptop refresh• Reviewed and improved work policies and procedures• Managed rosters, delegate tasks, resolve customer service complaints and service failure escalations• Led daily stand-up meetings and remove reported iterations• Created staff career development roadmaps• Managed the Role Based Access changes in relation to the Organisational Restructure• Coached staff to overcome impediments

• Performed technical identification and resolution of first level support• Created, adjusted and met objectives of Service Level Agreements• Provided inter-departmental collaboration by escalating unresolved issues to appropriate support functions• Coordinated improvements to reported issues in organisation Issues Register• Created knowledge base solutions for client specific troubleshooting

Melbourne, Australia