Goran Jursic Email & Phone Number

Jersey City, NJ, US

London, England, GB

• Driving business strategy implementation and company initiatives through Head/Directors of direct reporting teams; Business Analytics / Global Customer Management / Data & Analytics / Platform Operations / Wholesale /.
• Managing teams responsible for analyzing various company segments - ranging from financial records through product usage, channel consumption and business efforts on sales and supplier side - through data insights.
• Creating long-term business strategy in the area of expertise while empowering TOP seniors and impacting on their growth
• Empowering people to embrace company culture and business strategy
• During time simultaneously lead Sales Operations, Billing Data Analysts, Strategic Customers.

London, England, GB

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards.
• Communicates system progress, escalations, and issue analysis to stakeholders; collaborates with management and internal teams to recommend and implement changes to processes or business practices to resolve escalated.
• Managing 6 teams across all regions with stakeholders in each of regional board
• Organizing advanced data analysis process and teams
• Participate in business process changes that may affect the company’s ability to identify, monitor or collect revenue (e.g. new system implementations/upgrades, new markets roll outs)

London, England, GB

• Identifying, preparing approach and offers for new vendors, partners and customers
• Optimization of existing resources to improve quality of the platform
• Leading connectivity initiatives toward several important markets within Africa, Europe, Asia and working strategically on building Latin America operation
• Perform revenue analysis, calculations and reporting on weekly/monthly basis.
• Work with cross-functional teams in resolving financial and revenue related issues.
• Perform data manipulation and analysis using tools such as SQL, Qlik, MS-Access

London, England, GB

• In charge for compound cases, including troubleshooting on different levels, tricky situations with top clients and handling more complex integration scenarios
• On-boarding of new members, providing mentorship and working on their development.
• Dealing with the improvement of processes and procedures, both internally in the team/company and externally towards the clients.
• Determining work procedures, work schedules, and workflow for the team. Dealing with daily activities of a team such as prioritization, delegation, teamwork improvements; project management tasks including planning.

London, England, GB

• Technical support to clients, attending to customer inquiries and issues, providing them with clear and accurate information and solutions in a highly professional manner, in varying critical and non-critical situations
• Monitoring and administration of the communication platform, diagnosing any faults with the system and solving the issues through phone and email submission
• Providing technical support to the internal teams of engineers which includes gathering specifications, service verifications and field testing in order to improve our products based on the evolving needs of our clients.
• Providing advice to colleagues regarding mode of communication with clients in specific situations as well as technical guidance regarding integration
• Suggesting changes that are improving internal processes, customer experience and quality of service the company provides

• Organizing branch store in a new city by positioning its IT products and services while maintaining gold partnership with A1 (MNO Carrier)
• Preparing delivery plan and executing it covering the area of 50 km
• Creating custom-made, affordable solutions for the clients.
• Contacting and building relationships with prospective customers live or through a telephone calls and emails
• Helping clients with technical difficulties, on-site or through communication channels
• Maintaining open and effective communication in order to keep high levels of teamwork, enthusiasm, productive work environment and a positive workplace.

Zagreb, HR

• Selling telecommunications products and services to both individuals and companies
• Designing customized, cost-effective solutions for the client
• Creating a positive customer experience
• Dealing with complaints in a patient and helpful manner
• Assisting customers with technical issues when using different products and services
• Making part of the Travel Store project within the country

Koprivnica, HR

• Presentation and placement of goods assortment on the market
• Establishment and maintenance sales network, as well as maintaining constant contact with customers
• Collecting and forwarding information from the field, and proposing measures to improve business
• Receiving and tracking orders from the field, actively participating in resolving possible complaints, and taking care of all customers needs