Yuri Gorbachyov Email & Phone Number

Larimer County, Colorado, United States

Longmont Colorado

Working to provide reliability to public safety tools and mission-critical 9-1-1 equipment and services.

Boulder, Co

Help desk lead for the MSP department managing small and medium sized businesses in the Boulder area; remote and on-site support from Denver to Loveland. Use of ConnectWise ticketing system to maintain a clean workflow and inventory, adhere to client expectations, advise clients based on individual needs, create new equipment quotes and record any configuration changes.Project manager for low-voltage cabling projects, including new Cat5e/Cat6, fiber and coax runsimplementation, termination, and testing in both new and existing commercial spaces.

Chicago, Il

• Managed tickets and appointments through an online help desk system, Connect-wise. Provide Tier I and II support for over 50 clients and 1400 machines. Technologies include Windows and Apple workstations, MS server 2008 and 2012, MS Office, Exchange, ERP software, backups, printers, smartphones, remote technologies (VPN / RDP), with emphasis on clear documentation of the process and future automation.• Project manager for VoIP telephone solution implementation, taking the clients from the initial planning stages to understand individual needs, through onboarding and continual support thereafter. • Worked closely with account managers to adhere to company procedures, go on potential client audits to provide reports, update plans, security recommendations and implementation plans.• Maintained and organized detail-oriented workflow to prioritize and deliver time-sensitive results in multiple areas of IT using strong decision-making and problem-solving skills while adhering to special requirements (such as HIPAA).