Gord West

Gord West Email and Phone Number

Results Oriented, Customer Focused Manager in FinTech @ Scotiabank
toronto, ontario, canada
Gord West's Location
Thorold, Ontario, Canada, Canada
Gord West's Contact Details

Gord West personal email

n/a
About Gord West

A competent and results-oriented team player with proven ability in leadership. An effective communicator with a strong sense of urgency, integrity and commitment. Customer focused with the ability to prioritize based on client impact. Always seeking cost-effective alternatives and ways to improve team productivity. Enjoy working in Technical positions and looking to progress to Sr. Manager or Directors role. I would also consider Administrative and Customer Service roles. (Golden Horseshoe)

Gord West's Current Company Details
Scotiabank

Scotiabank

View
Results Oriented, Customer Focused Manager in FinTech
toronto, ontario, canada
Website:
scotiabank.com
Employees:
62849
Gord West Work Experience Details
  • Scotiabank
    Customer Experience
    Scotiabank May 2024 - Present
    Welland, Ontario, Canada
  • Denis & Gordon Limited
    Administrator
    Denis & Gordon Limited Dec 2010 - Present
    Thorold, Ontario, Canada
    Responsible for Bookkeeping (Sage50), Payroll and Administration
  • Verifone
    Manager, Engineering Support, Managed Services
    Verifone Mar 2021 - Dec 2023
    Greater Toronto Area, Canada
  • Verifone
    Support Manager, Cloud Services
    Verifone Jan 2018 - Mar 2021
    Mississauga, Ontario
    Supporting the processing of Debit, Credit, GiftCard, EBT and many other payment types such as Alipay, PayPal and other wallets for Retail, Convenience and Pay@Pump with customized proprietary software. Manage transaction switch in the cloud for clients, supporting SaaS and ensuring all software is PA-DSS compliant.
  • Verifone
    Payment Solutions Support Supervisor
    Verifone Feb 2016 - Mar 2021
    Mississauga, On
    Primarily responsible for:Support Team DevelopmentPerformance Management
  • Ajb Software Design Inc.
    Support Services Supervisor
    Ajb Software Design Inc. Mar 2012 - Feb 2016
    Mississauga, On
    Primarily responsible for:Support Team DevelopmentPerformance Management
  • Ajb Software Design Inc.
    Technical Trainer
    Ajb Software Design Inc. Sep 2011 - Mar 2012
    Toronto, Canada Area
    - Providing new hire orientation training to all staff- Gather training requirements for all departments- Decide if training is appropriate- Design & Create training course, if applicable- Present training course to attendees- Gather feedback and adjust training where necessary- Work with management / staff on new course material
  • Ajb Software Design Inc.
    Sr. Technical Analyst
    Ajb Software Design Inc. Sep 2004 - Sep 2011
    Toronto, Canada Area
    Supported 140 clients (retail and bank) for authorization switching, batch settlement, and polling. Analyzed more complex issues that junior analysts could not solve to bring issues to resolution for client. Performed software and configuration updates to both POS and transaction switch when required. Created and delivered configuration script changes that were required to enhance behaviour or fix issues for clients. Mentored and trained team of junior analysts.
  • Bluenotes
    Sr. Support Analyst
    Bluenotes 2000 - 2004
    This is a continuation of previous position as I was transferred to Thriftys (Bluenotes) division when decentralization occurred and division was sold by Dylex to American Eagle Outfitters. continued working as Sr. Support Analyst and added responsibility as Telecom Analyst for stores and Corporate office in maintaining a Lucent Definity v8 switch.
  • Dylex Limited
    Sr. Support Analyst
    Dylex Limited 1995 - 2000
    Began working in BiWay Stores division as Store Manager after completing their Manager Training course. Managed for two years at multiple locations and transferred into corporate office working for Dylex Services with MIS Department as Support Analyst for stores POS systems. Promoted to Sr. Support Analyst after 1 year.
  • Unilever
    A & W Restaurant Manager
    Unilever 1990 - 1995
    Started part-time helping manager complete inventory once weekly, then completed management training course while working as full-time supervisor going on the manager a restaurant for over three years. Responsible of all aspects of restaurant operations including food cost, expenses and human resources and administration.
  • Hbc
    Human Resources Manager
    Hbc Nov 1981 - Jul 1991
    Began with Zellers Limited as Cashier, working to Cash Supervisor, then after university completed the Management Training Program for all facets of store operations, worked as Group Merchandiser responsible for a quarter of the store in hardlines. Transferred divisions to Simpsons Limited as a Sales Supervisor, then progressed into administration as BASICS Supervisor responsible for auto stock replenishment. Promoted to Human Resources Manager over the Administration area of store

Gord West Skills

Retail Team Leadership Pos Business Analysis Customer Service Performance Management Software Documentation Team Building Integration Vendor Management Project Planning Microsoft Office Inventory Management Coaching Change Management System Administration Human Resources Sales Point Of Sale Systems Customer Relations Problem Solving Windows Administration Mentoring Budgeting Vendor Relations Documentation Planning Employee Relations Excel

Gord West Education Details

Frequently Asked Questions about Gord West

What company does Gord West work for?

Gord West works for Scotiabank

What is Gord West's role at the current company?

Gord West's current role is Results Oriented, Customer Focused Manager in FinTech.

What is Gord West's email address?

Gord West's email address is go****@****are.com

What schools did Gord West attend?

Gord West attended Mcmaster University, Bramalea Ss.

What are some of Gord West's interests?

Gord West has interest in Education.

What skills is Gord West known for?

Gord West has skills like Retail, Team Leadership, Pos, Business Analysis, Customer Service, Performance Management, Software Documentation, Team Building, Integration, Vendor Management, Project Planning, Microsoft Office.

Who are Gord West's colleagues?

Gord West's colleagues are Carlos Eduardo De La Cruz Cosgalla, Alexia Sribny, Clarice Geltink, Maldonado Carlos, Juan Guillermo J., Gerardo Francisco De Gante Cuapio, Emily Oliveira.

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