- Served as the primary contact for 20+ EMEA executive B2B accounts.- Encouraged optimal product usage and customer value-gained by proactively engaging with customers.- Delivered clear and comprehensive online onboarding and engagement sessions.- Fostered trust and rapport through consultative communication throughout the customer journey.- Interpreted customer engagement levels and proactively promoted potential expansion opportunities. - Advocated on behalf of the… Show more - Served as the primary contact for 20+ EMEA executive B2B accounts.- Encouraged optimal product usage and customer value-gained by proactively engaging with customers.- Delivered clear and comprehensive online onboarding and engagement sessions.- Fostered trust and rapport through consultative communication throughout the customer journey.- Interpreted customer engagement levels and proactively promoted potential expansion opportunities. - Advocated on behalf of the customer to Sales and Engineering teams on customer journey status and potential process improvements.- Collaborated with Sales and Marketing teams to support renewals and minimize churn. Show less

■ Project ManagementManage large-scale data integration projects for 20+ clients, and 60+ partners, in a start-up, SaaS environment.Oversee 15+ projects simultaneously - ensuring all requirements are optimally met throughout the project lifecycle.Align project goals and milestones across sales, marketing, legal, and engineering teams.Develop KPI-based reporting and forecasting system, including early indicators for change and risk.■ ConsultingProactively resolve… Show more ■ Project ManagementManage large-scale data integration projects for 20+ clients, and 60+ partners, in a start-up, SaaS environment.Oversee 15+ projects simultaneously - ensuring all requirements are optimally met throughout the project lifecycle.Align project goals and milestones across sales, marketing, legal, and engineering teams.Develop KPI-based reporting and forecasting system, including early indicators for change and risk.■ ConsultingProactively resolve business, technical, and policy issues and serve as an advocate to partners and clients.Support the negotiation of partner-client legal and technical agreements in line with company strategy and resources. Ensure successful integration and product implementation through client and partner training, consulting, and support.Understand and propose systems, tools, and processes, including API and SAML technologies, to ensure smooth product integration.■ Partner ManagementEstablish and maintain direct and active relationships with partners globally.Demonstrate deep understanding of the partners’ needs, wishes, and goals.Negotiate business terms to extend long-term business.Manage consistent and operationally efficient business practices to onboard and support partners through partnership lifecycle.Work cross-functionally with product, engineering, sales, legal, and marketing teams, to launch new partnerships.■ Sales Support and Business DevelopmentCollaborate with partners, clients, and internal teams, to create and execute joint sales plans.Set growth objectives whilst aligning with organizational strategy and priorities. Support sales executives to execute deals ensuring seamless engagement.Support and develop market and partner potential to establish and grow the business strategy and opportunity. Show less

Create international business opportunities and revenue streams.Maintain a portfolio of over 50 retail, and 15 FMCG/CPG, prospect accounts. Lock-in meetings with potential clients through negotiating and re-negotiating.Utilize effective sales techniques and objection handling.Gather client data and analyze information for patterns and needs.Exceed monthly sales targets. Report to and collaborate with the VP Marketing, and VP Sales, on a weekly basis. Assist in… Show more Create international business opportunities and revenue streams.Maintain a portfolio of over 50 retail, and 15 FMCG/CPG, prospect accounts. Lock-in meetings with potential clients through negotiating and re-negotiating.Utilize effective sales techniques and objection handling.Gather client data and analyze information for patterns and needs.Exceed monthly sales targets. Report to and collaborate with the VP Marketing, and VP Sales, on a weekly basis. Assist in developing sales goals and strategies. Show less

Interact with dissatisfied clients in instances requiring conflict resolution and de-escalation.Analyze context with precision and promptness and expeditiously determine the client’s desired outcome. Reduce client churn in 70% of cases by addressing complaints, empathizing with the situation, and offering an alternative.

Utilized sales and persuasion methods to effectively increase revenue. Motivated, managed and coached staff to increase productivity. Prepared and facilitate training sessions.Created material for training purposes. Utilized high quality customer service and sales techniques in a fast-paced call centre environment.

Served an average of 12 customers per hour, in an inbound call-centre environment. Provided clear product and service information.Resolved product and service issues in a timely manner.Maintained customer records and accounts by updating account information.Resolved issues by clarifying customer needs, assessing causes, and applying the best solution.Expedited corrections and adjustments, and followed up to ensure resolution.