Gordana Svitlica Email & Phone Number

Greece

• Design and implement bespoke go-to-market, new market development, sales and partnerships strategies with a 360 approach leveraging a pre-vetted network of collaborators across brand and digital marketing, PR.
• Previous and current projects in Los Angeles, San Francisco, London, Amsterdam.
• Google Suite, HubSpot, Squarespace, QuickBooks, ChatGTP, Bing, Pixlr/E, Canva

Greece

• Provide end-to-end project management, from initial concept design to grand opening, ensuring seamless execution and operational efficiency in EMEA. Clients include high-end restaurants known for their innovative.
• Offering strategic consulting services to optimise operational performance, enhance customer satisfaction, and drive revenue growth. Led comprehensive market analysis to identify emerging trends and consumer.

• Responsible for developing and executing go-to-market sales and partnership strategies across the Americas, UK and Europe. Supervising a globally distributed team of 5. Managed cross functional projects and resources.
• Led the sourcing and structuring of strategic partnerships across B2B and B2C sales, brand marketing, guest experience, sponsorships and events. Launched successful collaborations with notable brands.
• Google Suite, HubSpot, Zendesk, Asana, Slack, Canva, ChatGTP, Mainframe, Leon, NOTAM

• Spearheaded the design and construction of critical processes, policies, and procedures to enhance organisational efficiency and compliance and establish benchmarks for delivering bespoke customer services.
• Supervising a globally distributed team of 12.
• Google Suite, HubSpot, Asana, Slack, Typeform, Mainframe, Leon, NOTAM

Mykonos

• 5 star boutique hotel, member of Small Luxury Hotels of the World, the most desirable community of independently minded travellers and independently spirited hotels in the world.
• Oversaw daily activities, meticulously planned workflows, and ensured adherence to established procedures.
• Effectively enforced hotel policies across various functions, ensuring consistent application and compliance.
• Addressed and resolved guest feedback and special requests, ensuring a high level of guest satisfaction and personalised service.

Greece

• Oversaw a diverse range of hotel activities, including day-to-day operations and special events, ensuring seamless execution and high standards.
• Served as project manager, developing and implementing efficient processes and procedures to enhance operational effectiveness.
• Maintained and promoted best-in-class customer service, ensuring guest satisfaction and fostering a positive guest experience.

Greece

• Maximised hotel revenue and occupancy by strategically managing and monitoring OTA (Online Travel Agency) extranets.
• Ensured exceptional customer service and efficiently managed concierge services to enhance guest experience and satisfaction.

Bachelor'S Degree, Tourism And Travel Services Management

Graduated with honors on a thesis: Tourism of prefecture Hraklion Defended with 10 on a six to ten grade point scale Mentored by Jovan.

Tourisim Economist, Tourism Economics

Main subject: History of Arts Graduated with Honers on a thesis: High Renaissance in Italy Mentored by Professor Milan Pivnicki