Broad Industry Experience:Senior Management Professional with over 20 years diverse experience leading Engineering & Operation teams and projects spanning the municipal, utility, telecom, and energy industries. Enabling & Engaging Leader:A collaborative Team Builder that activates the business strategy through staff engagement and collaboration and inspires the achievement of customer service through operations excellence.Project Management Expert:Solid track record using a Project Management approach in engineering, construction, field operations, customer service, and call centre environments. Customer Service & Operations Excellence Passion:Business Operations Leader who has a passionate focus on the customer and has achieved excellent operating results while successfully implementing strategic goals and solving challenging business issues. Continuous Improvement Successes:Change & Continuous Improvement Leader who has achieved operating cost savings within a technical operations environment through effective organization restructuring, technology implementations, business process improvements, and LEAN/Six Sigma approach.