Gordon B. Email & Phone Number

Greater New York City Area

February 2013 – December 2015 MetroPlus Health, New York, NY Assistant Director Customer Services • Collect and analyze data needed as a basis for administrative and management decisions related to various MetroPlus policies.• Provide administrative managerial support to MetroPlus C.C.O., and Management Executives.• Coordinate and maintain inventory of in-house materials informational books and pamphlets. • Perform administrative and managerial functions relative to the expectancies and standards of MetroPlus and HHC.• Update, maintain and distribute the Quarterly Customer Services and Marketing report. • Coordinate customer mailings from beginning to end, including list creation, letter printing, label making and mailing. • Compile audit materials prior to government submission.• Set up departmental meetings and prepare all materials needed. • Develop and implement marketing job aids for Customer Services Representatives.• Propose new ideas to improve department processes and workflows.

February 2012 – February 2013 MetroPlus Health, New York, NY Administrative Assistant to the Director of Medicare Marketing• Manage multilevel employees in MEDICARE submissions.• Prepare and develop informational data of MEDICARE training programs and participate in the development and updating of training modules.• Distribute marketing materials and supplies to Enrollment Sales Representatives as needed.• Track daily ESR attendance and submit to SEC. • Update and distribute weekly and monthly productivity and attendance reports. • QA check and batch applications and forward to DST then track delivery, receipt and status of applications. • Coordinate and maintain inventory of in-house Medicare marketing materials and CMS informational books and pamphlets. • Update, maintain and distribute Medicare events calendar. • Compile and submit Medicare events to Compliance for CMS filing. • Coordinate customer mailings from beginning to end, including list creation, letter printing, label making and mailing. • Set up departmental meetings and prepare all materials needed. • Develop and implement marketing job aids for ESR’s.• Propose new ideas to improve department processes and workflows.• Draft Medicare Marketing Department operating procedures and work-flow maps. • Implement and oversee lead generation programs such as mailings, call-outs and referrals. • Maintain individual rep binders by keeping them up to date with all pertinent forms, paperwork. CAPs, evals, Secret Shop results, Field Observations, etc.

August 2010 – February 2012 MetroPlus Health, New York, NY Administrative Office Support• Perform all clerical functions for the Eligibility Department as requested.• Responsibilities include accurate reporting and delivery to Directors of Eligibility and Mktg.• Receive, review, and justify newly submitted applications, to assure accurate reporting.• Timesheet distribution and collection, routing weekly to the payroll department. • Travel and meeting preparation, calendar management and expense report reconciliation. • Provided backup support to other client service assistants.• Maintained supply levels while monitoring sales department expenditures.• Efficiently performed responsibilities; photocopying, faxing, processing mail, producing internal correspondence.• Developed and maintained electronic filing system for reports; dealt with highly confidential information.

June 2004 – June 2007 Sudler & Hennessey, New York NY Assistant Account Executive• Guided projects through internal agency process• Coordinated with traffic and other agency departments to move accounts forward• Generated weekly updates status reports to keep agency and client current on progress • Initiated project estimates and monitor project budgets.• Developed timelines and updated account team as appropriate.• Maintained accurate records of agency/client contact and client direction• Assisted in the promotional planning process and managed daily execution of approved promotional plans• Preparation of proposals, pitch books and presentation materials.• Preparation of Annotated Pieces and Sales Aids for client approval.• Liaised with various departments (Production, Research, Media, etc.)