Lead, Develop, and manage a casualty claims organization. Responsibilities including leading, developing staff. All injury claims including litigation, catastrophic losses and corporate contingent cases.

Responsibilities included:Day to day leadership of eight bodily injury teams encompassing a staff of eighty five associates.Reporting and directing staff on all large loss and litigation for the personal lines operation.Expense manage management and loss control.Organization performance and resultContinuous improvement, compliance and technical proficiency.

Provided leadership to a field based casualty team in the Atlanta metro area. Responsibilities included:Training, hiring and developmentQuality oversight and directionLitigation and strategyComplianceProductivityMeasuring and Monitoring resultsContinuous Improvement iniatives

Cross Functional Development Responsible for all marketing, leadership, and direction of a commerical, personal, and life sales operation, including the staffing and support team.

Responsible for all insurance operations with in a defined geography.Including:* Market team support of sales, underwiting and loss control.* Compliance* Continous Improvement ideas* Complete financial results for a metro market.* Commercial and Personal lines leadership* Property and Casualty operations* Staff size of 75 claims associates.

Continous Improvement project lead for the claims department.* Develop and Implement a claims automation solution over a staff of 4500 claims associates.* Coordinated with claims operations and system to create system functionality.* Developed system requirments and final testing and oversight.* Developed all new workflow designs and * Worked with the executive leadership on the cost benefit analysis, funding requirements and staff impact.* Designed and conducted all training.

Field based claims associate handling all claims within a defined geographical area through litigation.Recongized as the top associate within the zone for outstanding quality.