Banking Center Vice President - Officer In Charge
CurrentSummary of Responsibilities: Responsible for overall banking center performance in key areas such as sales, profitability, and operational efficiency. Consistently engages in proactive discussions with commercial clients and prospects for the purpose of increasing overall sales results. Regularly seeks to leverage key partnerships within the Retail Bank to increase cross-sell penetration among portfolio clients. Holds leadership position over a regional team of managers whose purpose is to increase sales results and promote recognition across entire region. Performance Highlights:Lead Banking Center to Top 25 position in terms of overall sales ranking within the Michigan Market for 2010.Exceeded goals in all deposit sales categories during 2010.Only Banking Center within region to achieve goal in residential mortgage unit sales for both 2009 and 2010. Banking Center ranked #1 in Southeast Michigan for 2009.Lead Banking Center to Top 3 national ranking in terms of overall mystery shop customer service scoring during 2010.Increased Banking Center performance in 90 day new customer cross sell by 40% since assuming leadership position of office in 2009.