Gordon Bray Email & Phone Number

Salt Lake City Metropolitan Area

• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications• Document all actions in accordance with standard company policies and procedures• Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. • Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact

Greater Salt Lake City Area

• Maintain a team of 6 NOC Engineers.• Process Tasks from incoming requests to the NOC ADMIN Group at Mitel • Track / Audit tickets created by the Engineers for completeness • Create KB Articles that the Engineers / Admins can use to complete daily tasks.• Participate in conference meetings with team to talk and discuss new issues. • Monitor for potential issues through various monitoring platforms used by Mitel.• Participate in Monthly / Weekly meetings with Mitel Staff to address upcoming issues / challenges.

Draper Ut

• Site Reliability Engineer L3 for the Cloud WSS division. • Systems Administrator for NOC infrastructure.• Zenoss Monitoring System Advanced Administrator.• Splunk SME for WSS NOC group.• AWS Administrator for external testing of Symantec WSS systems.• Maintain both Windows and Linux environments for Symantec WSS systems.• Maintained and monitored the Symantec WSS Cloud Systems • Developed several forms for reporting outages and shift changes • Maintain external systems via AWS used for external testing of the Symantec WSS System • Identify, triage, resolve and escalate production-related issues in a timely manner for over 50 data centers worldwide • Perform Linux, Windows, and network administration tasks to implement and validate security products • Interact with Network, Security, and System Administrators to ensure the cloud is functioning properly