Gordon Bray Email & Phone Number

Salt Lake City Metropolitan Area

• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup.
• Document all actions in accordance with standard company policies and procedures
• Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements.
• Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact

Greater Salt Lake City Area

• Maintain a team of 6 NOC Engineers.
• Process Tasks from incoming requests to the NOC ADMIN Group at Mitel
• Track / Audit tickets created by the Engineers for completeness
• Create KB Articles that the Engineers / Admins can use to complete daily tasks.
• Participate in conference meetings with team to talk and discuss new issues.
• Monitor for potential issues through various monitoring platforms used by Mitel.

Draper UT

• Site Reliability Engineer L3 for the Cloud WSS division.
• Systems Administrator for NOC infrastructure.
• Zenoss Monitoring System Advanced Administrator.
• Splunk SME for WSS NOC group.
• AWS Administrator for external testing of Symantec WSS systems.
• Maintain both Windows and Linux environments for Symantec WSS systems.