Gordon Chen Email & Phone Number

Taipei City, Taiwan

* Cross channel solution implementation: 2018-Nov to 2019-Dec - First pilot country and successfully go live on Dec 9. - IQVIA total solution OCE including: - OCE Sales and Medical: collect in-field insightful information through different channels like Face-to-Face, eMail, SMS … etc. - OCE. Marketing: Marketers can plan their content strategy by different messages through different channels like personal web, group email by design customer journey to deliver right messages to right customers through right channel in right time. - MDM/OM opportunity to integrate all system master data all together in order to deliver insightful knowledge by analyzing variety data sources. - Integration planning to no matter local applications (Sales, Expense Application) or global solutions (Medical Inquiry, Veeva) -TW project owners to lead internal champion users with global and 3rd party vendors to manage requirement, analysis, development, testing and implementation.* Business Intelligent Implementation: - Business Objects data model and reporting implementation - Sales, Expense and IMS model - Tableau data model and dashboard implementation - CRM, Sales, Expense and IMS model. - Conduct multi-dimensional and integrated reports to deep dive insight to assist commercial teams’ decision-making.* Incentive Project Leader - Interview Scheme development and calculation - Incentive calculation – incentive report and slip generation* Lead Sales Organization Restructure Project - Diagnose the issue of sales structure (Workload, Sales Contribution, Carry Over and Simulation Model to support decision-making. - Dialog with BUs regarding to strategy, 5-year plan of sales and FTE, New launch Plan. - Build up model and scenario simulations to support decision-making - Communication Plan to different stakeholders

Taipei, Taiwan

• Data and Knowledge analysis expert to roll out the business intelligence tool to Roche including SAP Business Objects and Tableau. The key business data scope is including Sales Data, Expense, 3rd party data (IMS Pharma competitive sales data) and CRM data integration. I personally develop many Tableau and BO WebBI report to support commercial operation and strategy review. In addition, lead 3rd part vendor to develop dashboard and report to company regular review or monitor KPIs.• EpiCX Project Implementation to integrate cross channel like F2F, Digital changel like email, HCP Portal and Line App integration. (2019)• Target Allocation Project: Interview business users and develop allocation model to assist Business Unit to allocate individual target to specific Brand & Customers.• Incentive scheme and calculation project: Team player to work with business users to come out appropriate incentive scheme and communicated with IT to develop calculation system.• CRM Implementation and Performance Management: Establish Performance Index to evaluate performance of sales force and successfully implement CRM system.• Lead Annual Customer Profiling, Segmentation & Targeting Program• Annual Marketing Plan Support: Provide related analysis report and design AMP template to support Marketing colleagues to create their AMP. • Business Intelligent Implementation: >> Be a project manager, create project plan, lead project team members, monitor project status and coordinate stakeholders.>> Sales, Expense and IMS data analysis for Sales and Marketing team.• Business Analytics>> Developing sales performance metrics and monitoring>> Be a partner of sales team to deliver sales analysis, KPI tracking and operation review.>> Deliver regular sales reporting, analytical dashboards to fit different requirement from different layer of users including sales manager and sales reps.>> Offer sales insights by analyzing sales and market data from internal and external data.

Taipei, Taiwan

• Sales, Incentive analysis and reporting: Integrate and maintain the reporting system to generate Sales and Incentive reports.• Customer Relationship Management System: Integrate sales reporting system and lead taskforce team to implement Electronic Territory Management System. • Incentive: Coordinate business users to define incentive scheme and calculate incentive for sales and marketing. • Business Intelligent Implementation: Be a project manager.

Taipei, Taiwan

• ERP and local system supports: support SAP, forecast and other local systems.• Sales, Incentive analysis system implementation

Taoyuan, Taiwan

Maintain SAP FI Modules including GL, AP & AR.

Master Of Business Administration (Mba), Management Information Systems, General

Bachelor'S Degree, Management Information Systems, General