Gordon Dunham Email & Phone Number

Moore, Oklahoma, United States

Oklahoma City, Oklahoma Area

Responsibilities include creating a pleasant customer experience by greeting and engaging customers through a state of the art video link, completing rental transactions expeditiously, selling optional coverages, upgrades, and fuel options, as well as resolving complaints and ensuring overall satisfaction. •Ensure a positive customer experience by effective management of the rental process to include qualifying the renter and completing contracts. •Communicate to Management all relevant customer feedback to facilitate on-going changes in our service and prices to drive continuous improvement within our Operations.•Maximize margin by up-selling customers to higher-priced services and ancillary products to accomplish individual and team revenue-management goals.•Protect company assets through adherence to company policies and procedures.•Support achievement of sales and margin goals by working closely with staff and Team Performance Leader(s) on assigned tasks and ad hoc duties or projects.

Performed Client Service Coordinator duties as listed below in addition to Office Manager duties. Oversaw product ordering, scheduling, operations and conflict mediation while promoting the company culture to employees and clients.Directed the incoming flow of clients and pets for maximum productivity from the staff. Coordinates the care and happiness of clients and pets in a welcoming but efficient manner influencing clients to return and refer their friends and families. Responsible for informing and selling pre-packaged services which bring in a steady flow of business.

Fire Control Specialist for the 1/158th Oklahoma ANG Field Artillery. Responsible for the training of new soldiers for both the Fire Control System as well as the operation and maintenance of unit vehicles. Certified Combat Lifesaver, demonstrated knowledge of first aid, CPR and ability to successfully start IV for critical cases.Key Achievements:• Named Distinguished Honor Graduate during the Advanced Individual Training Period with a composite test average of 98.75. • Military Occupation Specialty requires a Secret level clearance.

Education record

Communication, General

Activities and Societies: Pi Kappa Delta

Education record