Gordon Franks Email and Phone Number

• Responsible for the end to end training cycle by identifying training needs, researching, writing, and developing training content in a variety of mediums, through to delivery and post-training evaluation.• Supporting the ongoing development of agents.• Delivering training programs or additional client training programs for representatives/agents.·• Assessing current individual knowledge and skills to identify learning gaps for additional support and training required while providing tailored recommendations· • Conducting post-training analysis through the use of feedback surveys and agent performance to improve the training content· Identifies areas of improvement in client training programs and recommends changes to training programs.· • Maintaining training records.• Developing new training programs based on needs analysis and feedback using multiple mediums and following current adult learning principles best practice