As a Regional Planning & Allocation Manager at Openreach, I oversee the service delivery and network operations for Scotland, ensuring the optimal allocation of resources and the satisfaction of customers. I have over 10 years of experience in the telecommunications industry, with a strong background in billing, collections, and recoveries.I am skilled in process improvement, customer experience, team management, and project management. I have successfully implemented changes and enhancements to the service delivery processes, resulting in improved efficiency, quality, and customer feedback. I have also developed and maintained strong business partnerships with internal and external stakeholders, supporting the strategic goals and vision of Openreach. I am passionate about delivering reliable and innovative solutions for our customers and communities.