Gordon Harrower Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh City, Scotland, United Kingdom

Responsible for the day to day relationship with BlackRock's Third Party Transfer Agents including investigation and resolution of operational queries, issues and incidents across the entire range of services provided by the TA.

Edinburgh, City Of Edinburgh, United Kingdom

Glasgow, Glasgow City, United Kingdom

Unit Trust and OEIC Dealer within the Fund Administration team at Smith and Williamson. I am a dependable team contributor who can adapt to meet the challenges of a fast paced and daily changing environment. I have demonstrated leadership undertaking individual and team training of department responsibilities. I provide reliable and effective support for successful project implementation on a variety of high profile accounts.

Edinburgh, United Kingdom

End Process reporting of daily fund position accurately to Clients, Fund Accounting and Trustees. Reporting completed within the Service Level Agreement, ensuring clear and concise communication. Processing accurate information on daily reporting requirements to Management Companies and Trustees. Ensuring reporting is produced and released within the Service Level requirement, involving coordinating with the Dealing departments to ensure processing has been completed. Provided clear communication to external recipients of delays or issues. Review of current processes to identify potential process improvement

The organisation was set up in the late 1950s by David Webster, the company started as a photography centre, selling equipment and photographs, as a recent graduate I have been asked back to rejuvenate the 20th century company into the 21st century.Implemented and drove forward an effect marketing campaign to ensure maintained and growth in market sector - increase effective use of internet awareness and marketing and promotional incentives, this was achieved by the use of regular splash pages with latest offers and offering limited edition products. The use of regular local radio adverts to promote local business. Evaluated and improved operational processes in several sectors of the business, this included website design and development, diversification of products base and automated financials.Lead IT support for staff in implementing new systems to improve time management of frequently required tasks.

Provided exceptional customer service ensuring a helpful and timely service whilst maintaining company policy and Responsible for ensuring accurate financial data analysis from customer requests and cross reference to specific customer terms and conditionsEmploy creative solutions to increase accuracy and time saving ideas into daily operations within the department - the creation of a spreadsheet for a customer's finance options which was previously calculated manually, all that was required was the total funding cost and RFL and the figures required for inputting were generatedWeekly responsibility for the largest customer deal, Pendragon had a weekly turn over £100 million which was my responsibility to evaluate between the new, retained and settlement business.I Completed a one year university placement with Fortis Lease UK, where I worked in the Corporate New Business department. When I returned to university I was offered part time employment.