Gordon Roberts Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Ca

Ottawa, Ontario, Ca

•Took ownership of a small team of web-content publishers; grew the team by hiring & mentoring content designers; for an in-depth look at our work, see the (linked) slide-deck from my breakout session at Confab 2019•Led the web/social content strategy (and working group) for the Bank's #vertical10 campaign, from reveal to issue to museum exhibition; for a five-minute look, watch the (linked) lightning talk from Confab 2018•Chaired or established numerous cross-functional working groups for planning, designing and delivering web content and supporting social strategies; keynoted on content-strategy leadership at Confab 2021 (session description linked)•Oversaw web content strategy, including governance and information architecture, for four websites; supported the phase-out of two microsites

Ottawa, Ontario, Ca

•Designed and delivered the intranet content for the HR Modernization program, removing over 400 pieces of stale content in favour of 45 new streamlined pieces and over 100 iterative improvements•Scaled digital-service design from HR to corporate travel, expense management, and other key employee services; led intranet integration with the new SAP platform, and advised on its information architecture, ultimately winning an internal award of excellence with the project team•Earned agile certification, and began taking ownership of weekly content planning & retrospective meetings to ease the workload of development colleagues

Ottawa, On, Ca

•Managed a small team of content specialists and intranet administrators in performing the duties of my previous roles•Led cross-functional initiatives on creating & managing content and sharing knowledge, continuously improving our methods for connecting employees to information and to one another•Built relationships across the organization -- connecting with leaders, partnering with communicators, and coaching employees -- to align & iterate our processes for meeting audience needs with information; for a synopsis, see (linked) session pitch for Confab 2016

Ottawa, On, Ca

•Led the corporate Enterprise Content Management (ECM) project to completion, delivering a shared content library on SharePoint 2013. Reported progress to stakeholders and senior executives, partnered closely with internal experts, and engaged early adopters•Prioritized ECM efforts on initiatives supporting critical business goals. Performed countless content launches, audits, and cleanups•Designed an enterprise content strategy to influence behaviours with creating, managing, and storing information for both head-office employees and regional staff

Ottawa, On, Ca

•Managed the day-to-day operations and business strategy of the corporate social intranet, used by hundreds of employees across three companies, two languages, and fifty nationwide offices•Designed, presented, and implemented cross-functional content strategies that improved employee experience with finding information. Influenced stakeholders at all levels, performed content audits & cleanups, and undertook sweeping information re-architectures•Led technical enhancements to the intranet platform. Partnered with both IT and the software vendor to maximize user experience with the environment

Ottawa, Ontario, Ca

•Developed a year-long Web/social-media content strategy for a software suite, auditing legacy content and engaging cross-function content providers•Devised & drove the documentation strategy for a software suite, auditing legacy content and reducing net effort via “single-sourcing”•Produced 40+ deliverables during a single product-release cycle, including a 312-page printed manual.•Conceived & designed a Help-centralization system•Established a collaborative, cross-function wiki of style recommendations

Ottawa, Ontario, Ca

•Planned & produced network-administration guides and programming/developer documentation•Planned & produced in-house documentation for numerous initiatives•Proactively engaged subject-matter experts to ensure content accuracy•Mastered, and trained peers on, industry-standard processes & tools

Ottawa, Ontario, Ca

•Planned & produced end-user documentation and training materials•Conducted competitive research, and actively applied findings

Ottawa, On, Ca

•Developed & taught multiple courses on document design and desktop publishing

Hamilton, Ontario, Ca

•Led undergraduate tutorial classes, and provided supplementary office hours to students•Supervised after-hours computer labs, and offered both technical and academic support•Assisted faculty with research projects, student grading, and other administrative duties and professional ventures