Gordon Jones Email & Phone Number

Henderson, Nv, Us

Southern Nevada And Beyond

Our Technology Support Services and IT Consulting Services has grown so much over the last two years we made this a dedicated division of the BGW Management Family. It deserves this kind of effort!Out background in Technical Business Development combined with online marketing tools have proven to be beneficial for our clients as a done-for-you marketing platform that ultimately drives business connections (leads) to our clients.Our services include: 1. Content Development, Social Media Brand Marketing, Web Development Support, SEO, Email and SMS Marketing, and Lead Generation tools for our clients.

Henderson & Las Vegas, Nv

Managing multiple clients and projects through cloud based collaborative systems. Building and coordinating development teams to improve and enhance business integrated processes. Enhancing hardware and network configurations to increase effectiveness of user based operations, increasing profits by eliminating waste and down time.Selected Accomplishments:• Managed overhaul of hosted CRM solutions from Ruby on Rails to integrated WordPress hosted system. • Managed data application conversions to new secure hosted environments.• Integrated VOIP based dialer solutions for increased communications and tracking.• Integrating business process management for increased data analytics and reporting.• Recommended and implemented standard IT business operation procedures to increase efficiency.• Implemented online support systems to increase development support response time and communication.

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Las Vegas, Nevada Area

Recruited at start-up as key operations principal, responsible for development of all company operations and technology infrastructures. Group operational requirements grew from one to seventeen companies with diversified roles, supporting over 100 employees (local and international).Oversaw all Information Technology systems including networking design and integration's with local and cloud based applications.Reduced downtime and recording 99.999% up-time of critical systems.Designed HP/SAS data mining analytic solution to replace the MS Excel filter query tools for the Analytics support company. Implemented hosted dialer solution for Call Center support entity.Integrated international Call Center for overflow and support.Established accounting department with fully documented Standard Operating Procedures.Ensured timely fiscal operations, moving over $6 million in monthly cash flow.Ensured timely financial month close and reporting procedures.Provided training for executive team on effective use of cloud-based software systems.

Las Vegas, Nevada Area

Recruited at start-up to establish optimum call center productivity and profitability, overseeing all operations including information technology, call center operations, and training and development. Specifically managed call center operations as it related to daily goals, operational and financial analytic's. Increased daily Call Center performance from 20 employees to 150 in 4-months.Coordinated tracked and reported foreign investments of $15 million, building a lending portfolio of over $36 million in 6-months.Responsible for IT support team, ensuring Call Center and Analytics teams were integrated and fully operational in support of business operations.Coordinated IT special projects with internal business managers and external vendor operations.

Las Vegas, Nevada

Quickly promoted to Operations Director for CUBIS Financial, A Selling Source Company. In charge of company operations and implementations of client technical deliverable's. Responsible for building operations support team to conduct daily business and client support functions as well as new product development and launch.Responsible for all hosted application deployments and maintenance of real time applications server farms.

Las Vegas, Nevada

Project Manager - working with Multiple Selling Source Companies managing technical project development and implementation.Developed operations support team to conduct daily business and client support functions.Directed project developing software bug tracking system and implementing change control for development teams.Closed and relocated an acquired company from Houston Texas to the Las Vegas Campus transitioning all key staff and critical IT systems, with zero down time for critical client application access.

Southern Nevada And Southern Ca Area

As family move to Nevada finalized, I migrated from Wirespeed Networks to my own business; focusing on IT Infrastructure and Software Business development projects for small to medium businesses.Managed and operated all aspects of the business, supporting vendor requirements, including outsourced software development teams. Client projects were focused on web-based applications, with Cell Phone & PDA supporting features. Additionally support multiple WAN Client Terminal Server implementations with Merchant POS and back office applications.

Orange County, California Area

Principal responsible for all client implementation projects. Worked closely with sales team as pre-sales engineer. Managed technical aspects with assigned engineers, preparing project plans and proposals for clients.Managed support vendor sales of client hardware requirements.Managed system engineering schedules and client projects through implementation and project hand off. Worked closely with clients and sales staff, recommending post implementation sales support agreements.