•Identified market gaps and aligned sales strategies to capitalize on these opportunities, securing a 30%uptick in market share for niche products.• Collaborated with cross-functional teams to develop and execute current product promotions and newproduct lines• Enhanced sales team with advanced digital tools that increased operational efficiencies and data-driven decision-making.• Directed a team of 12 sales professionals toexceed sales targets by 14% quarter-over-quarter, growing the company's market share.• Assist in maintaining and updating customer databases.• Designed and executed a comprehensive training program for new hires, improving sales team performance and reducing ramp-up time by 30%.• Identified market gaps and aligned sales strategies to capitalize on these opportunities, securing a 30%uptick in market share for niche products.

• Oversee all operational aspects of catering services; responsible for planning, direction, training, and development of employees. • Creation of catering forecasts and determining future business based on current bookings.• Ensures that all details are handled smoothly and events were carried out to satisfaction of customer.

• Promoted to manager position to recruit, train and supervise customer service representatives and warehouse employees.• Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance. • Established operational procedures for activities, including verification of incoming and outgoing shipments, handling disposition of materials as well as keeping warehouse inventory current.• Confers with department heads to make sure coordination of warehouse activities with such activities as production, sales, records control, and also purchasing• Directs salvage of damaged or used material• Resolve escalated customer complaints and issues, ensuring one call resolution.

• Assist guests in order selection by promoting specific menu items and specials. • Coordinate with kitchen staff and management to ensure timely and accurate order preparation.• Formalized operational systems and procedures by developing and implementing employee handbook, detailed job descriptions, work-flow plans as well as job aids. • Managed daily operations including openings and ‘end-of-day’ procedures including counting petty cash, gift certificates, preparing and making bank deposits, and POS accounting.