Gordon Macleod Email & Phone Number

Falkirk, Gb

Glasgow City, Scotland, United Kingdom

I am proud to head up our Learning and Development team across 3 continents, supporting the growth of our multi-lingual sales force servicing some of the biggest high-tech businesses across the world. Bringing new training methodology and a combination of technology and first-class delivery to drive forward the quality of performance to further delight our clients.

Glasgow City, Scotland, United Kingdom

A global lead generation partner with a proven execution model for generating demand and accelerating sales and an operating model that is resilient to shifting market conditions. We combine end-to-end sales, marketing, and customer care solutions to drive engagement, pipeline, and revenue for the world’s leading B2B companies

Glasgow, United Kingdom

Supporting the growth of our multi-lingual salesforce servicing some of the biggest high tech businesses across the world.

Glasgow, United Kingdom

Edinburgh, United Kingdom

Used effective planning to achieve and exceeded quarterly KPIsCreated and supported coaching plans for senior and sales managers as well as developing agentsIdentified, nurtured and developed colleagues into career progressionTransformed customer experience, increasing NPS scores from +19 to +85Integral in driving the successful introduction to the new Go2 learning management systemYear on year, highest revenue generation within the teamSuccessfully delivered key… Show more Used effective planning to achieve and exceeded quarterly KPIsCreated and supported coaching plans for senior and sales managers as well as developing agentsIdentified, nurtured and developed colleagues into career progressionTransformed customer experience, increasing NPS scores from +19 to +85Integral in driving the successful introduction to the new Go2 learning management systemYear on year, highest revenue generation within the teamSuccessfully delivered key projects, working with senior management team as key stakeholdersLead the Sales Value Proposition quality conversation strategy, producing sustained revenue upliftExperienced in print and Digital marketing, advert design and r.o.i. reporting Show less

The Scotsman, 108 Holyrood Road, Edinburgh

Media Sales Manager for Classified Travel Scotland and Classifieds in The Scotsman, Scotland On Sunday, Edinburgh Evening News, Midlothian Advertiser and East Lothian News. Regular travel features in The Spectrum Magazine, The Scotsman Magazine as well as business pages covering business opportunities, franchising and business services.

Managed large teams in Mortgage Retention, Quality, L&D, Academy and Account SalesProduced outstanding results from over 200 direct reports including managers and coachesCreated robust support strategy which was then used as standard across HSBC DirectGained and implemented excellent knowledge of call centre managementHandled complex customer enquiries and complaints to final resolutionChampioned effective questioning to really know our customerDelivered projects… Show more Managed large teams in Mortgage Retention, Quality, L&D, Academy and Account SalesProduced outstanding results from over 200 direct reports including managers and coachesCreated robust support strategy which was then used as standard across HSBC DirectGained and implemented excellent knowledge of call centre managementHandled complex customer enquiries and complaints to final resolutionChampioned effective questioning to really know our customerDelivered projects involving senior management as key stakeholdersIdentified, nurtured and developed colleagues into career progression through tailored coachingAn integral member of the management team who were top performing site for 5 years running Show less

Leading a sales team to deliver sales to target and creatives team in a specialist publishing houseDesign and deliver bespoke adverts for a variety of customers Source B2B leads ranging from Local Government to major sporting eventsOversee production, costings and deadlinesSource design and print houses, negotiating best cost and the oversee contracts for each print job.

Management of Front of House operations (Bars, Catering, Cleaning, Staffing and H&S regs.). Ordering and supervising stock for 4 bars, ice creams and confectionery.Recruitment and selection of Usher/Bar Staff (35+)Created and delivered training on providing first class customer service. Created The King’s Club for regular customers, increasing annual revenues Developed Corporate Entertainment as a viable income generator. Liaising with outside caterers and sourcing new… Show more Management of Front of House operations (Bars, Catering, Cleaning, Staffing and H&S regs.). Ordering and supervising stock for 4 bars, ice creams and confectionery.Recruitment and selection of Usher/Bar Staff (35+)Created and delivered training on providing first class customer service. Created The King’s Club for regular customers, increasing annual revenues Developed Corporate Entertainment as a viable income generator. Liaising with outside caterers and sourcing new customers.Reduced costs by £10k+ per annum with new computerised stock systemSourced Scottish based printer for programmes creating an extra 5 full time jobs in Edinburgh. Dealing with external company representatives and visiting theatre companies. Show less

Responsible for the logistics, marketing and revenue of various touring theatre productManaging a spectrum of different skills and technical knowledgeExcellent time management to ensure critical deadlines, transportation and openings were metClear communication used for distance management of tour venues and schedulingExcellent knowledge of payroll (tax and excise), H&S, work time regulations etcRan my own production company as well as working with commercial and national… Show more Responsible for the logistics, marketing and revenue of various touring theatre productManaging a spectrum of different skills and technical knowledgeExcellent time management to ensure critical deadlines, transportation and openings were metClear communication used for distance management of tour venues and schedulingExcellent knowledge of payroll (tax and excise), H&S, work time regulations etcRan my own production company as well as working with commercial and national companiesWas known in Scotland for my creative flair and shrewd marketing campaigns.As an actor, gained great confidence in public speaking and a natural ability to work, mix and socialise with a wide spectrum of business associates. Show less

Brighton, United Kingdom

Independent retailer of white and brown goods connected to the Expert buying group. Responsiblefor achieving and exceeding my own, and the stores weekly/monthly sales targets, deputising forStore Manager in his absence. I delivered product training and designed window display and shoplayout.

Cambridge O Level

English, Maths, French, History, Art, Technical Drawing, Chemistry, Physics, English Literature, Geography

Cambridge A Level

Art