Gordon Yi Mau Email & Phone Number

California, United States

San Francisco, California, United States

⭐️Expertly registered and skillfully troubleshooted patients as they navigated through the testing site, ensuring a seamless and efficient testing process.⭐️Maintained up-to-date knowledge of NIH and CDC protocols, applying best practices to guarantee the safety and well-being of all patients and staff.⭐️Delivered insightful presentations of testing site data to both site and area managers, facilitating data-driven decision-making and process improvements.⭐️Provided compassionate and bilingual support to vulnerable populations, ensuring that language barriers did not hinder access to vital healthcare services.

Senior Associate: SA1⭐️Managed and motivated a diverse team of 40+ employees, fostering a positive work culture to enhance team performance and customer service. ⭐️Assessed the strengths and weaknesses of new hires and devised tailored training plans to accelerate their integration into the team, resulting in improved overall staff proficiency. ⭐️Developed and executed daily action plans to meet deadlines and achieve performance goals, ensuring operational efficiency. Planned, organized, and directed complex day-to-day operations, optimizing resources and maintaining high standards of customer service. ⭐️ Effectively delegated workloads during peak hours, optimizing team efficiency and maintaining a seamless shopping experience for customers. ⭐️ Regularly interpreted and implemented new company directives on a weekly and monthly basis, ensuring alignment with organizational goals and objectives. ⭐️Conducted detailed analysis of daily and monthly sales data, providing timely insights to the team to enhance sales strategies and improve performance.

Advance Associate: AA2Primary focuses were to learn the duties of being a supervisor and implementing new company directives. Primary duties include mastering Radio-Frequency Identification management, launching in store fulfillment, ship from store, weekly layout change, weekly promotion set up/ removal, and managing a team.

Advance Associate: AA1Primary focus was tracking and managing the weekly trend of a particular division. Then writing trend weekly analysis and reporting to the store manager on ways to boost my respective division sales.Primary duties include weekly sales update, weekly inventory planning, and offering sale suggestions.

Sales Associate: Level A3Primary focus was mastering cashier operation and teach best practice to new associate. Primary goal was to sustain a swift but high quality interaction with guest. Secondary goal was to increase business understanding of our company. Primary duties include creative problem solving, excelling at cashier operations, and supervising cashier training.

San Francisco Bay Area

Sale Associate: Level A1Primary focus was to provide the best customer service possible. Achieved a 15:0 ratio for positive customer feedback within a month. I was awarded a Customer Service award as a result.Primary duties include greeting every guest, fitting room management, and replenishing the sales floor.

San Francisco International Airport

United Summer Airlines is a summer internship program at San Francisco International Airport. United Summer Associates had the opportunity to work alongside current United employees and receive authentic Airline work experience. Beside assisting in daily operations, Associates are able to see behind the scene of Airport Operation through tours and memberships. After completion of the eight weeks program, teams of associates are able to present a powerpoint to their executive to improve customer experience.

San Francisco, California

The BGCSF Teen Staff Program is a 1 year intensive, paid, job readiness program intended to give quality real world experience that will give youth a reliable base of experience and professional development training to help further their employment and education goals moving forward. Open to youth 14+. Must complete 120 hours of volunteer service to a Club and have a 2.0

San Francisco, California

MYEEP provides San Francisco youth with paid work opportunities, academic support, and tools they’ll need to succeed in the workplace. MYEEP also gives youth a chance to build relationships with other members of their neighborhood communities. Participants are required to partake in 10 hours of preliminary training.

Bachelor Of Arts - Ba, Economics Major And Minor In Business Administration

High School Diploma