Gordon Murray Email & Phone Number

United Kingdom

United Kingdom

Head of Sales for Ceragon's Energy & Maritime Group, with overall responsibility for Global Sales of Ceragon's Solutions for Stabilized MW, LTE, Private LTE and Support Services.

Aberdeen

RigNet provides the upstream oil and gas industry with managed communications and other network-based services, delivering the industry's highest level of performance, technical support and customer service. With a market share of approximately 30% of the Global rig fleet, RigNet provide a controlled and managed Internet Protocol (MPLS) global network, delivers voice, data, video and other services such as real-time management and telemedicine services, under a multi-tenant model.

Strategically Enabling Client's Digital Transformation for RigNet - Senior Account Manager

As head of new business acquisition for Scotland, I was responsible for acquiring new business from Corporate classified customers, within this extremely important channel of BT Business. Through key interactions and understanding the operational requirements of my clients, I could tailor solutions to provide the maximum ROI and ensure they get value from their investment with BT. Demonstrating how our products and services help to deliver efficiency, enhance productivity and increase cost management and control.Key Achievements: • End of year regional award from BT Corporate Director for exceeding targets with exemplary behaviour; "Teamwork - going above and beyond, assisting and directly contributing to the success of others"• Recognition from Head of BT Business for Key Customer Win of 2012• Delivering five 'high value' acquisition sales for 2011• Strategically retaining high value call revenue at net positive, in a declining market

I managed a desk based sales team of 10 people selling calls, lines and mobile solutions into small to medium corporate customers. My previous management experience in an environment where structured planning, and driving a values based team culture, is the key to successful target achievement helped me hone my organisational abilities. This was a key factor in managing the team to achieve against stretching sales targets. This led to an opportunity to move into Field Sales for the top corporate customers within BT Business on October 2007.

Managing a team of 15 Customer Service Advisors on within BT’s customer service department my role involved delivering against key KPI's by coaching my advisors on; customer centric behaviour, values based interaction, upselling based on customer need, and general call handling control.

I joined BT in September 1999 as a Modern Apprentice in Customer Service. I had to work hard and organise my week to complete the mandatory NVQ’s, along with a Business Administration HNC at Dundee College for the apprenticeship framework, which I completed in September 2002. The role of Customer Services Advisor involved me dealing with customers as their first point of contact. In my 4 years as a Customer Service Advisor I was regularly called upon to own and resolve customer complaints turning them into a positive experience, with a solution to suit the needs of the customer.(I gained vocational qualifications to Level 4 in Customer Service and Call Handling, which has been a catalyst for successful interactions and negotiations for throughout my career.)