-Research, planning and implementation of new ERP system. -Primary ERP Admin responsible for training other IT staff and company employees. Along with day to day administrative duties. -Oversee vendor management and oversight to deploy systems. Responsible for forming new business relationships and improving and negotiating existing contracts.-Research problems, plan solutions, recommend software and systems, and coordinate implementations.-Implement technology roadmap through project management and first line support.-Maintain and administer computer and data networks and related computing environments including computer hardware, systems software, applications software and all configurations.-Perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas-Implementation of ITSM Helpdesk and ticketing software. Customized solution for company requirements.-Microsoft Active Directory and M365 management.

-Worked as part of a small team to support existing departments, while also implementing company wide Omni-Channel solutions. -Led project to establish a new product for the Sales team which enabled them to start capturing a previously untouched segment of the industry, resulting in improved profit forecasts. Included Lightning Pages, Page Layouts, Custom Fields/Objects/List Views, and more.-Developed User Import Template which was used to drastically reduce the time required to onboard new teams in 3 different sandbox environments. Utilized Data Loader to import all information.-Managed permissions, access, and functionality of Salesforce organization for over 10 different teams and over 300 users in various areas of the business as a whole.-Provided key support on time sensitive tasking and took the lead on front line support requests. Learned and became proficient with various third-party product integrations: Five9, Outreach, Quiq, Kubaru-Communicated with various outside departments to analyze business needs, conduct User Acceptance Training, and push final products into production.

Residential and Commercial interior/exterior wiring. Construction project planning and estimating, personnel and resource management. General new and existing construction, rough construction and finish.

Asset manager crucial to global movements of personnel and property. Licensed and experienced Material Handling Equipment operator (10k, 20k, 36k).

Assistant to the Facility Manager covering 7 buildings and over 40 acres of land. Lead electrician, safety supervisor, fire warden and energy conservation supervisor. Responsible for building safety and quality of life for over 150 personnel which includes overseeing contractor construction and maintenance. Operation of 6k, 11k and 20k fork lifts, general grounds keeping and beautification, and specific tasking from leadership as requested.

Aid victims of sexual assault to help them understand their options and provide support as needed. This is a voluntary position that requires 40 hours of training and provides a Department of Defense certification. Roughly every month or two I volunteer to be on the watch bill for 7 days, this means I have in my possession the only phone in my region that is called should a victim call the hotline.

Responsible for planning and estimating new construction. Developing safety and quality control measures during planning process and managing entire tool inventory during construction. Construction included footers, concrete slabs, CMU block and brick masonry work. Operating a skid steer with fork and bucket attachment along with rough electrical work.

Training and Mentoring employees is a small part of what I do. I place a focus on delivering a great customer experience, which entails not only consulting for a customer by discovering their needs but also on account management and relationship building skills. I've had to develop an ever changing and evolving training program that exposes new employees to all aspects of the sales department while building a knowledge base that encompasses most information that is required to perform the job.

I functioned as an account manager for both personal and business accounts. These account ranged from small to large businesses. I also functioned as a consultant to potential and existing customers who were looking for solutions, using the sales process and my technical skills I matched products and services to their needs.

Full time employee in charge of daily sales, operations and paperwork of the Mobile Department. Trained new hires and coached existing employees.

Responsible for closing and opening the park on a 3rd shift schedule. Watched over the general public as they visited the zoo and responded to emergencies as they came up.

Managed personal and small business accounts. Made outbound calls to current customers based on account needs. Provided excellent customer service and support before, during and after the sale. I was an opening and closing key holder and maintained