UT CIS helps companies and communities succeed, grow and create high quality jobs. Whether you want to improve productivity on the plant floor, comply with safety or environmental regulations, navigate the federal procurement process, introduce a new product, or improve your economic development potential, CIS has the expertise to help you succeed.In addition to having a skilled and experienced staff who can help you define and solve your most pressing problems, CIS can connect you with the knowledge and expertise of Tennessee universities, federal laboratory scientists, state government partners, the NIST Manufacturing Extension Partnership, the US Economic Development Association, the Southeastern OSHA Training Education Institute or Procurement Technical Assistance Center, and other industry professionals.

Manage site based Commercial Management and Customer Service. Build and promote a healthy business relationship with the customer. Manage the customers business within the framework of the contract agreement and distribute the weekly customer focus KBIs. To continually seek new ways to exceed customer expectations. Manage the order / forecast supply - commit process. Analyze and action customer forecast accuracy issues. Manage the customer in relation to SANMINA-SCI’s revenue expectations, review and action all product gross margin issues. Review and action monthly customer P&L and reserve activities. Manage the existing product price change process, resolve all customer E&O issues, and resolve all delinquent A/R issues. Manage all commercial aspects of the ECO process, while communicating & agreeing ECO effectively dates & costs with the customer. Continually drive for improved product & customer profitability. Drive the New Product Introduction process, lead the Customer Focus Team in support of operational improvements and support the Quality function in the efficient closure of customer complaints. Implement and maintain the RMA agreement with the customer and operations. In conjunction with sales, understand the customer’s new product(s) and its implications with respect to targeted opportunities for SANMINA-SCI.

Manage entire customer account from initial contact through project closure. Take the lead in preparing concepts and designs, manufacturing processes, cost-estimates and proposals to provide competitive cost, styling, features, functions, and quality advantages. With the cost-estimating group, develop product cost models and manage the project P & L based on these standards. Manage new product introductions via the APQP process. Lead Product/Process Improvement Teams (PIT) to drive product, process, and margin improvements. Establish project objectives, performance criteria, and measures and manage the project team to attain and surpass these goals.

Responsible for managing all technical and business relationships between EMC and designated customers. Serve as primary interface between customers and EMC, to develop, implement and manage attainment of project requirements and lead a cross-functional project team. Negotiate and implement pricing, schedules, contract terms and conditions, and all other customer specific, business related issues with new and existing customers. Develop, implement and manage the business plan for each program to achieve internal financial objectives.•Co-chair of Executive Steering Committee and Co-Project Manager for implementation of i2, Factory Planner System. Responsible for developing project charter and upper level project plan; including major milestones, team definition, and implementation of a financial incentive package. Present project documentation to Sr Management for closure of each project section.•Developed a customer from a $3 million in sales to a run rate of $16 million per year.

Responsible for site-wide implementation of the Fourth Shift Manufacturing Software System. Developed and managed the project implementation plans, using CPM and Gantt charts. Lead the development of the work flow diagrams, around which processes and procedures were developed. Maintained project documentation and coordinated project reviews with Corporate IS to insure site level implementation was compatible with corporate goals. Conducted all in-house training and coordinated all external training for the project. Responsible for setting up the configuration files, planning parameters in the manufacturing portion of the database. Responsible for developing and documenting the production planning, purchasing, shipping, and inventory control systems and procedures to support the Fourth Shift system. •Served as interim Cost Accounting Manager (3 months) and Traffic Manager (8months), Managed three warehouse sites in three states, while supervising 22 hourly personnel.

Responsible for developing, directing and managing the planning models and activities related to scheduling, materials acquisition, satisfaction of customer demand, revenue projections, inventory position, and engineering change order implementation for a given set of projects. Responsible for supervising the daily activities of planning, shop floor control, and material expediting personnel.•Managed the project team to implement JIT production scheduling and KANBAN material replenishment systems on assigned production cells.•Assisted in development and implementation of engineering change order and prototype production procedures to comply with ISO regulations.•Co-authored two sections of an award winning North Carolina Quality Award submission. NCQA requirements are based on Malcolm Baldrige criteria.

Responsible for managing eight commercial programs with contract values totaling $28 million. Managed a cross-functional project team to ensure attainment of project milestones. Major areas of responsibilities: customer service/sales, project budgeting, project planning, and managing the project team.•Implemented cost control program to increase program profits from bid rate of 10% to an actual profit of 20.6% per year.•Planned, negotiated and implemented a three-year repair and upgrade project with a major customer worth in excess of $6 million annually.•Negotiated and supervised sale of $2.6 million in excess materials, monitored accounts receivable for payment in net 10 days.•Lead an early supplier involvement / design for manufacturability team that reduced materials and labor content by 23%.

Responsible for maintaining project-planning models using PERT and CPM to manage new product launch activities. Responsible for sourcing materials, planning production, and procuring materials for prototypes, qualifications runs and initial production orders. Maintain the Advanced Production Plan.•Lead Production Control Quality Circle, using classic methods of problem solving.•Successfully launched ten new products, on time in six months.•Co-authored and implemented new vendor survey and qualification procedures.Supervised eight buyer / planners in day-to-day operations, maintaining the master production schedule for the exhaust planning group.•Maintained 100% on time deliveries during tenure as supervisor.•Authored and implemented design change implementation procedure and work order management procedure.•Acted as team leader on ERP implementation team.•Co-authored and implemented a cycle counting procedure that raised inventory accuracy from 40% to 95% in 3 months.