Gordon Rowan Email & Phone Number

Rockville Centre, Ny, Us

New York, Ny

Managed day to day operations of two co-located funeral homes. Negotiated contracts for funeral services, arranged for subcontracted activities, executed collections on customer accounts, prepared budgets, and developed business plans. Maintained sales while merging two firms serving distinctly different religious markets in a building undergoing structural renovation, scheduled non-interfering services and assuaged customers' concerns.Profits and case volume exceeded company expectations.Achieved steady year to year growth.Trained prearrangement sales personnel.Awarded the "Living the Brand" preneed sales prize and received"Top Gun" recognition for consistant regional monument and inscription sales.

New York, Ny

Negotiated and closed contracts for funeral services, arranged for all subcontracted activities, executed collections on customer accounts including filing insurance policy assignments, collaboratively prepared budgets and business plans with the location manager.Long term record of consistant sales, growth; meeting and exceeding sales, collections and consumer response targets.Identified methodologies for increasing sales figures without price increases. Proposed a short term, year end sales program rewarding funeral directors which was adopted by the New York locations. Initiated and tested the Falcon I and Falcon II computer programs for the company's Eastern Region before going live at all locations. Both programs were successfully launched and utilized by all funeral home and cemetery locations. Completed the Prearrangement Counselor training program forming the initial preneed sales force in the company's Eastern Region.Managed and trained seven prearrangement sales counselors including the future sales director for region's preneed sales force.Key contributor in developing the region's preneed sales force.Completed the "Management for Excellence" program.

Jessup, Md

Presented merchandising programs and closed sales of G.E. and Hotpoint appliances and video products to retailers in Montgomery and Fairfax counties; trained dealers in product merchandising, advertising, financing and sales.To stabilize operations among dealer principals and grow sales following a period of indifferent customer service and product line turbulence, introduced video and trained business staffs. Results: Customer satisfaction noticeably improved; sales goals met or exceeded; trust reestablished between dealer principals and parent company.To expand territory business, gathered and analyzed dealer sales and margin reports and prepared business plan.Results: Exceeded projected sales; won Video Division sales contest.

Englewood Cliffs, Nj

Managed collections for New York region product service accounts. To help ensure timely cash collections for the regional product service group, evaluated individual accounts, coordinated credit problems with sales and operations staffs, and developed payment programs.Result: Leading company-wide collections.

Bachelor Of Arts (B.A.), History

Activities and Societies: Attended Columbia while working full time at Columbia University Butler Library and the Columbia School.

Education record

Activities and Societies: Maroon Key SocietyMaroon Key Society

High School, 1-12

Senior year captain of the Trinity Football, Wrestling and Baseball Teams. Awarded the Most Valuable Player of the Trinity Football Team.