Australia’s largest gambling company with offerings including Lotteries and Keno• Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations• Actively encouraging Agile practices, supporting and promoting an environment where agility and continuous improvements are built into work practices • Establishing, implementing and overseeing effective systems, processes and controls• Providing meticulous project support including creating detailed designs and standard operating procedures (SOP) • Proactively supporting core technology strategy and direction while embracing agility, continuous deployment, and DevOps• Introducing and maintaining a methodical, reusable and purposeful solution to connect data, devices, systems and applications• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders• Collaborating with delivery teams, ensuring initiatives and projects meet business objectives• Producing various reports, presentations, analyses, correspondence and other documentation • Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements• Participating in risk assessments and implementing mitigating measures

Reseller and service provider of ‘infrastructure as a service’ (IAAS) and Hitachi Data Systems (HDS) • Key member in migration projects such as migrating NZ Police from Co-Lo to Co-Lo, without impact• Implementing, troubleshooting and upgrading HDS (Hitachi) storage arrays, including HDS management tools such as Hitachi Command Suite and Storage Navigator for modular arrays• Supporting Windows infrastructure team, strongly involved in the patching regime• Customer service and liaison, resolving Citrix related issues• Providing desktop support to internal personnel

Managed IT and security company• Building and virtualisation of Windows servers• Installing, configuring and maintaining Microsoft Small Business Server 2003 and 2008 including Exchange• Performing ISP related tasks such as domain records registration and renewals • Installing, configuring and maintaining Symantec and Trend Micro antivirus suites• Leading a range of client projects including office relocations and server hardware upgrades• Compiling comprehensive customer site documentation and network diagrams • Updating documentation according to environment and infrastructure changes

Complete ICT systems integrator, providing solutions and services across the full information value chain• Managing multiple technology refresh projects and implementing print management services for clients across numerous market sectors• Installing, configuring, troubleshooting and repairing a huge scope of HR products• Meeting strict response and repair SLA agreements carrying financial penalties• Demonstrating an in-depth knowledge of HP Software and Tools including Toptools, Netserver Navigator, Insight Manager, SmartStart, Webjet Admin and HP Altiris for Blade deployment and management• Performing as a strong member of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements